Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ria Rodriquez

Customer Service
Phoenix,AZ

Summary

Proven to enhance customer satisfaction and team productivity at Certified Languages Int'l LLC, I excel in utilizing critical thinking skills. Demonstrated success in improving service standards and client relations, I boosted efficiency by fostering a results-driven environment. My approach combines strong problem-solving abilities with effective staff training techniques. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

CSR

Certified Languages Int'l LLC
05.2012 - 06.2024
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

TSR

Compupay Inc.
05.2002 - 02.2010
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.

Education

GED -

Franklin K. Lane H.S
Cypress Hills, NY
09.1980

Skills

  • Call center experience
  • Paperwork Processing
  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Report Generation
  • Data Collection
  • Scheduling
  • Data Entry
  • Filing
  • Product Sales
  • Training development aptitude
  • Customer Relations
  • Quality Control
  • Microsoft Outlook
  • Reading Comprehension
  • Brand representation
  • Professional telephone demeanor
  • Computer Proficiency
  • Recordkeeping strengths
  • Documentation
  • Service standard compliance
  • Conflict Mediation
  • Client Relations
  • Building rapport
  • Follow-up skills
  • Staff education and training
  • Staff Training

Timeline

CSR

Certified Languages Int'l LLC
05.2012 - 06.2024

TSR

Compupay Inc.
05.2002 - 02.2010

GED -

Franklin K. Lane H.S
Ria RodriquezCustomer Service