Riahana Gay
Philadelphia,PA
Summary
Dynamic sales professional with a strong record of success at McDonald’s, excelling in B2B sales, customer service, and cash-handling accuracy. Known for improving customer satisfaction through clear communication, teamwork, and a consistently positive attitude. A fast learner who adapts quickly to new tasks and thrives in high-pressure, fast-paced environments. Recognized for strong interpersonal skills, reliability, and a commitment to delivering high-quality work. Dedicated team player who contributes to a productive, supportive workplace and consistently drives positive results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Golden Essential
Philadelphia, PA
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Crew Member Team Leader
McDonald's
Philadelphia, PA
12.2023 - 10.2025
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new crew members on procedures, tools, and customer service protocols.
- Coordinated team schedules to optimize workflow and maintain service levels.
- Monitored inventory levels, assisting in stock management and replenishment processes.
- Resolved customer inquiries, fostering positive experiences and building loyalty.
- Implemented process improvements that enhanced efficiency in food preparation and service.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Supervised team members and oversaw effective and efficient completion of job duties.
Office Assistant
Meridian Home Care
Philadelphia, PA
05.2023 - 08.2023
- Managed office supplies inventory, ensuring timely reordering and availability for staff needs.
- Coordinated scheduling for meetings and appointments, optimizing time management across departments.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, improving clarity and professionalism of communications.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
No Degree - Academics
Freire Charter High School
Philadelphia, PASkills
- B2B Sales and Customer Service
- Cash Handling Accuracy
- Store Opening and Closing
- Monitor Security
Timeline
Crew Member Team Leader
McDonald's
12.2023 - 10.2025
Office Assistant
Meridian Home Care
05.2023 - 08.2023
Sales Associate
Golden Essential
05.2022 - Current
No Degree - Academics
Freire Charter High School