Rian Kinnard
Gwynn Oak,MD
Summary
With over 13 years of experience in administrative roles, consistently supporting management at various levels and effectively coordinating with different departments. Successfully working with, training, and leading diverse teams, ensuring smooth communication and collaboration. Managing client accounts and keeping both management and teams well-informed. Developing strong relationships with small and large vendors to procure necessary materials for multiple departments. Assumed liason responsibilities between departs, management, and clients.
Overview
17
17
years of professional experience
Work History
Account Coordinator
Schoenfeld Insurance
Baltimore, MD
09.2018 - Current
- Hired originally as the receptionist, was later promoted to Account Coordinator for the Life and Health Department
- As the Receptionist, assisted in supporting all the departments with data entry and routing phone calls to the proper person
- As the Account Coordinator, managed the accounts and files of clients, created proposals, and enrolled clients in their health plans
- Answered phone calls and relayed messages
- Attended meetings with the clients
- Reviewed and edited written correspondence to outside the organization as well as inside the organization
- Performed data entry
- Assisted with mailing
- Updated spreadsheets
- Created informational booklets for the clients
- Updated department calendar
- Handled confidential and sensitive information for clients
Security Assistant
Otakon
Washington, D.C.
06.2009 - Current
- Company Overview: Walter E
- Washington Convention Center
- Assisted many departments before, during, and after the event
- Managed the special guests that were there to perform or speak
- Set up and loaded equipment for the event and the guests
- Dealt with emergency situations such as fire alarms and possible missing persons and followed protocols
- Assisted with lines and crowd control
- Helped maintain a safe environment
- Answered various questions the attendees may have
- Assembled and disassembled various event rooms
- Taught new staff members their various responsibilities
- Assigned tasks and equipment to staff members
- Walter E
- Washington Convention Center
Office Services Clerk
Maryland Aviation Administration
Linthicum, MD
06.2017 - 09.2018
- Managed the front desk when the supervisors were unavailable or away
- Dispatched the appropriate entities to deal with different problems, such as electricians or carpenters
- Placed orders and kept track of the expected arrival date of the order
- Trained others on how to use the software system to record labor hours and materials used
- Interacted with different departments and varying levels of officials to solve maintenance issues
- Answered phone and relayed messages concerning building maintenance
- Greeted visitors
- Processed work orders into database system
- Created purchase orders for office supplies and specialized equipment
- Created and updated various spreadsheets
- Reviewed and processed meal vouchers
- Maintained a record of all accounts
Sales Associate
Famous Footwear
Baltimore, MD
06.2010 - 08.2010
- Seasonal employee during the summer, assisted customers with different products and handled the cash register
- Made sure that the customers were informed of the various sales that were occurring
- Greeted and checked out customers
- Set up displays throughout the store
- Answered questions regarding promotions and sales
- Offered advice on various products
Visitor Service Ambassador
National Aquarium
Baltimore, MD
06.2008 - 08.2008
- Assisted with ticket lines and helped with seating for various shows
- Answered phone calls and transferred them to the correct department
- Managed the stroller check area and facilitated carrier rentals
- Assisted visitors regarding prices, memberships, and general information
- Helped with the lines, crowd control, and answered phone calls
- Validated aquarium tickets
- Learned building layout and safety protocols
Education
Bachelor of Arts - Japanese
Ball State University
01.2015
Skills
- Customer service
- Order management
- Account management
- Troubleshooting and problem resolution
- Logistics support
- Project management
- Documentation and recordkeeping
Activities
- Treasurer for the Asian American Student Association, Filled out all the necessary paperwork regarding the finances for the club., Created PowerPoints and led presentations., Did office work such as filing and organizing., Interacted with various members of the school administration and special guests.
- Group leader for the International Conversation Hour, Greeted the attendees., Answered various questions., Assisted with planning events.
Profile Overview
Administrative roles with over 13 years of experience, in supporting varying levels of management while coordinating with different departments. Worked with, trained, and led diverse teams. Communicated with clients, managed accounts, and kept management and teams informed. Worked with small and large vendors in order to procure various materials for multiple departments. Assisted in the creation of multiple informational booklets for clients.
Federal Experience
No
Personal Information
Citizenship: Yes
Timeline
Account Coordinator
Schoenfeld Insurance
09.2018 - Current
Office Services Clerk
Maryland Aviation Administration
06.2017 - 09.2018
Sales Associate
Famous Footwear
06.2010 - 08.2010
Security Assistant
Otakon
06.2009 - Current
Visitor Service Ambassador
National Aquarium
06.2008 - 08.2008
Bachelor of Arts - Japanese
Ball State University