Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riana Cruz

Fort Worth,TX

Summary

Versatile business professional skilled in optimizing marketing campaigns and enhancing customer interactions. Proven track record in managing social media branding, utilizing SEO, and engaging diverse audiences through integrated marketing strategies. Committed to driving growth and efficiency across various business environments.

Overview

7
7
years of professional experience

Work History

Server

Woodshed Smokehouse
Fort Worth, Texas
11.2023 - Current
  • * Provided outstanding customer service in high-volume dining environment, enhancing guest satisfaction.
  • Managed guest orders using point-of-sale systems, ensuring accuracy and timely service.
  • Coordinated with kitchen staff to ensure prompt food preparation and delivery, maintaining service flow.
  • Maintained cleanliness and organization of dining area and tables.
  • Partnered with owner, Chef Tim Love, to strengthen branding on social media platforms, increasing online engagement.

Receptionist & Marketing Assistant

Southlake Dental
07.2023 - Current
  • Managed daily interactions with 60 clients, processing $12,000 in transactions through co-payments and balances, maintaining client satisfaction and operational efficiency
  • Executed targeted marketing campaign using Google Analytics and paid ads on social media, increasing brand visibility among specific audiences
  • Conducted daily audits and competitor analysis with SEO software, informing monthly marketing campaign strategies based on findings

Promotional Assistant

LKCM Media Group
06.2019 - 08.2021
  • Coordinated team efforts to host giveaways and contests, achieving participation from up to 200,000 attendees for one event.
  • Implemented marketing strategies and digital communications to engage audiences of 10,000 using Meta Platforms, SEMrush, and Canva.
  • Engaged audiences across platforms to enhance brand awareness and increase product knowledge.
  • Coordinated marketing campaigns across multiple media channels to ensure cohesive messaging.
  • Executed setup and breakdown of promotional event materials to ensure smooth operations.

Education

BoA - Advertising

Texas Tech University
Lubbock, TX
05-2023

Skills

  • Customer Service
  • Point of Sale
  • Order Processing
  • Inventory Management
  • Sales Optimization
  • Digital analytics
  • Team Collaboration
  • Effective Communication

Timeline

Server

Woodshed Smokehouse
11.2023 - Current

Receptionist & Marketing Assistant

Southlake Dental
07.2023 - Current

Promotional Assistant

LKCM Media Group
06.2019 - 08.2021

BoA - Advertising

Texas Tech University
Riana Cruz