Riana DeNorch
Round Rock,TX
Summary
Dynamic Customer Relations Manager with a strong work ethic and proven success at Groove Toyota, enhancing client loyalty through effective problem resolution and insightful feedback. Skilled in CRM software and training, I foster team development and improve service quality, driving repeat business and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Relations Manager
Groove Toyota
09.2024 - 03.2025
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Barista Trainer
Starbucks
06.2022 - 09.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
High School Diploma -
Englewood High School
Englewood, CO05-2022
Skills
- Strong work ethic
- Quality assurance
- Workload management
- CRM software proficiency
- Customer relations
- Training and mentoring
Timeline
Customer Relations Manager
Groove Toyota
09.2024 - 03.2025
Barista Trainer
Starbucks
06.2022 - 09.2024
High School Diploma -
Englewood High School
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