Riana Rice
Des Moines,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Golden Rule Air Conditioning & Heating
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Customer Service Manager
Walmart
11.2018 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Collections Representative
Wellsfargo
06.2020 - 11.2020
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
Education
High School Diploma -
East High School
Des Moines, IASkills
- Retail Sales Customer Service
- Report Preparation
- Sales Expertise
- Order Fulfillment
- Report Creation
- Active Listening
- Account Management
- Microsoft Word
- Microsoft Excel
- Staff Training
- Customer Relations
- Conflict Resolution
Timeline
Customer Service Representative
Golden Rule Air Conditioning & Heating
06.2021 - Current
Collections Representative
Wellsfargo
06.2020 - 11.2020
Customer Service Manager
Walmart
11.2018 - 07.2021
High School Diploma -
East High School
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