Riani James
Jacksonville
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about business skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
07.2024 - Current
- Serviced student loans through Aidvantage, ensuring accurate and timely processing.
- Processed payments
Deli
Cinnabon
08.2023 - 04.2024
- Greeted customers, took orders and recommended new products to increase sales
- Checked display cases daily to verify appropriate refrigeration temperatures
- Sliced, weighed and wrapped deli items carefully to preserve freshness
- Read and followed production guides, recipes and product labels to achieve desired outcomes
Team Member
Arbys Resturant
07.2022 - 08.2023
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Trained new team members using approved training materials and information
- Rotated through series of different stations based on team needs
- Built and maintained working relationships with peers and upper management
- Restocked supplies at work stations to help team members meet demands
- Offered flexible working hours to support fluctuations in operational demand
Cashier Team Lead
Rowes IGA
01.2022 - 06.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Answered customer questions and provided store information
- Processed payments promptly for customers to exceed productivity standards
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
Team Member
Taco Bell
05.2021 - 12.2021
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Built and maintained working relationships with peers and upper management
Education
Masters - Business Management
University of North Florida
Jacksonville, FLHigh School Diploma -
Jean Ribault High School
Jacksonville, FLSkills
- Attention to Detail
- Clear Communication
- Quality Inspections
- PPE Compliance
- Flexible Schedule
- Teamwork and Collaboration
- Following Instructions
- Positive Attitude
- Workplace Safety
- Willingness to Learn
- Customer Service
Timeline
Customer Service Representative
Maximus
07.2024 - Current
Deli
Cinnabon
08.2023 - 04.2024
Team Member
Arbys Resturant
07.2022 - 08.2023
Cashier Team Lead
Rowes IGA
01.2022 - 06.2022
Team Member
Taco Bell
05.2021 - 12.2021
High School Diploma -
Jean Ribault High School
Masters - Business Management
University of North Florida
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Alexis GoldbergAlexis Goldberg
Account Executive at Jacksonville SharksAccount Executive at Jacksonville Sharks