Rianna Hazimi
Dearborn Heights,MI
Summary
Shift Manager at Brome Modern Eatery with a strong focus on customer service and employee training. Enhanced customer satisfaction through effective complaint resolution and performance evaluations. Skilled in cash handling and compliance, fostering a safe and efficient workplace while mentoring new team members to achieve operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Manager
Brome Modern Eatery
22062 Michigan Ave, Dearborn, MI 48124
06.2023 - Current
- Supervised daily operations, ensuring adherence to established procedures and standards.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Maintained safety compliance by conducting routine inspections and training staff on protocols.
- Monitored team performance metrics, identifying areas for improvement and development.
- Facilitated staff training sessions to ensure all employees were knowledgeable about menu items.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Education
Associate of Science - Nursing
Henry Ford College
Dearborn05-2029
Skills
- Cash handling
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Payment processing
Languages
English
Timeline
Shift Manager
Brome Modern Eatery
06.2023 - Current
Associate of Science - Nursing
Henry Ford College