Rianna Hurst
Trenton,NJ
Summary
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. highly-skilled in offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
2
2
years of professional experience
Work History
Server
Red Lobster
Lawrence, NJ
07.2022 - 11.2023
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared checks, itemizing total meal costs and taxes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained records of transactions made during shift as required by law or company policy.
Front of House Server
Cheesecake Factory Inc
Lawrence, NJ
08.2021 - 11.2022
- Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Monitored restaurant operations such as seating arrangements and reservations.
- Organized takeout orders for dine-in or pick-up customers.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
Education
High School Diploma -
Ewing High School
Ewing, Nj06-2020
Skills
- Food Delivery
- Guest Engagement
- Order Management
- Food Running
- Supply Restocking
- Safe Food Handling
- Guest Relations Management
Timeline
Server
Red Lobster
07.2022 - 11.2023
Front of House Server
Cheesecake Factory Inc
08.2021 - 11.2022
High School Diploma -
Ewing High School