RIANNY VALERIO
Hyannis
Summary
Personable and organized professional with strong communication and multitasking skills. Expertise in customer service and administrative tasks, including phone management and scheduling. Proven ability to create welcoming environments and ensure efficient front desk operations, resulting in enhanced visitor experiences and increased customer loyalty. Skilled in conflict resolution and problem-solving, effectively handling escalated situations while maintaining professionalism.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
Hyannis
03.2025 - Current
- Managed daily front desk operations in a high-volume hotel environment.
- Managed email communication and phone inquiries to provide timely and professional responses, improving guest satisfaction.
- Coordinated guest reservations and scheduling, ensuring accurate administrative records to enhance operational efficiency.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Facilitated collection of room deposits, fees, and payments to maintain financial accuracy.
- Responded to customer requests for products, services, and company information.
- Built rapport with customers through active listening, fostering loyalty and encouraging positive client feedback.
- Assisted management with reports, documentation, and office organization.
Customer Service Representative
Data Vimenca
Santiago de los Caballeros
02.2024 - 02.2025
- Resolved customer complaints and concerns promptly, enhancing overall customer satisfaction.
- Assisted customers with account inquiries and transaction requests, ensuring accurate information and timely service.
- Educated customers on online banking features and security protocols, empowering them to utilize services confidently.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Collaborated with team members to improve service delivery standards.
- Escalated complex issues based on customer feedback.
- Collected deposits or payments and arranged for billing.
Intern
Hard Rock Hotel & Casino Punta Cana
Punta Cana
10.2023 - 12.2023
- Provided reception services for guest check-in and check-out, enhancing customer experience through direct interaction.
- Assisted in daily operations of hotel guest services and front desk activities.
- Coordinated with teams to ensure smooth execution of events and guest activities.
- Supported staff in maintaining cleanliness and organization of public areas.
Interpreter
Data Vimenca
Santiago
01.2023 - 06.2023
- Delivered precise interpretation services to enhance understanding in diverse business contexts.
- Coordinated communication between non-English speakers and staff during meetings to ensure clarity.
- Collaborated with clients to identify needs and expectations prior to interpreting tasks.
- Adapted quickly to diverse cultural contexts and communication styles.
- Maintained confidentiality while handling sensitive information during sessions.
Customer Support Associate
7-eleven
Eastham
05.2022 - 09.2022
- Processed customer transactions swiftly, improving checkout efficiency and increasing customer satisfaction.
- Supported team during peak hours to ensure positive customer experiences.
- Analyzed customer service trends and developed solutions to address recurring issues.
- Improved store layout, facilitating easier navigation and a better shopping experience for customers.
- Contributed to maintaining a well-organized store, ensuring shelves were consistently stocked.
- Checked inventory levels and restocked shelves promptly.
Education
Bachelor of Tourism and Hotel Business Management -
UTESA-Technological University of Santiago
Santiago de los Caballeros01-2024
Skills
- Administrative support
- Calendar management
- Email and phone communication
- Microsoft Office proficiency
- Data entry
- Expense reporting
- Organizational skills
- Team coordination
- Project management
- Inventory management
- Problem solving
Languages
- English
- Spanish
- Korean
Additional Information - Internship
Hard Rock Hotel & Casino Punta Cana, Throughout my specialized internship, I acquired experience in different operational areas with direct customer contact, highlighting the reception where guests are checked in and out, as well as in the administrative areas of the hotel, focusing on the Human Resources Department in training and internal development.
Websites
Timeline
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
03.2025 - Current
Customer Service Representative
Data Vimenca
02.2024 - 02.2025
Intern
Hard Rock Hotel & Casino Punta Cana
10.2023 - 12.2023
Interpreter
Data Vimenca
01.2023 - 06.2023
Customer Support Associate
7-eleven
05.2022 - 09.2022
Bachelor of Tourism and Hotel Business Management -
UTESA-Technological University of Santiago