Ric Bourbonais

Managed store operations, staffing, payroll, inventory and budgets

• Oversee event team activations and scheduling, working with clients to ensure all event criteria was met
• Responsible for staffing and training of all new hires
• Responsible for inventory purchase and reporting
• Managed online sales and eCommerce store
• Worked with 3rd party vendors to achieve best pricing structures.
• Plan and work live sound engagements
• Stage managing

• Worked with customers in need of vehicle repair
• Worked with technicians to help diagnose and repair vehicle issues
• Was awarded the Ford Motor Company "Blue Oval" award for superior customer service
• Completed highest level of "Ford Blue Oval" tech training.

• Manage day to day operation of service department
• Manage technician payroll
• Daily sales to customer and consumer interactions focused on brand loyalty
• Manage technicians day to day scheduling
• Input and management of all warranty claims
• Maintain and repairing computers and software
• Worked with corporate and 3rd party manufacturing departments to identify and correct future problems.