Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ricardo Cortez

Chula Vista,CA

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Lyons Pharmacy, excelling in workflow optimization and training. Enhanced efficiency through innovative inventory management and effective policy enforcement, resulting in improved service delivery. Adept at mentoring staff and fostering teamwork, ensuring high-quality patient care and satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Lyons Pharmacy
02.2020 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.

Lead Pharmacy Technician

Rite-Aid Pharmacy
11.2002 - 02.2020
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.

Education

Bachelor of Science - Christian Studies

San Diego Christian College
Santee, CA
12-2026

Skills

  • Workflow optimization
  • Training and mentoring
  • Operations management
  • Policy enforcement
  • Purchasing management
  • Inventory and restocking
  • Service delivery optimization

Certification

  • Licensed Pharmacy Technician - 2002

Languages

Spanish
Full Professional

Timeline

Pharmacy Operations Manager

Lyons Pharmacy
02.2020 - Current

Lead Pharmacy Technician

Rite-Aid Pharmacy
11.2002 - 02.2020

Bachelor of Science - Christian Studies

San Diego Christian College

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