Ricardo Casas
El Paso,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Chic-Fil-A
El Paso, TX
02.2021 - 06.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Tactical Gear Store Manager
Code X Gear
El Paso, TX
07.2022 - 09.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- i managed the store on my own
- i would open and close this store
Customer Service Cashier
Taco Bell
El Paso, TX
06.2020 - 01.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Montwood High School
El Paso, TX06.2022
Skills
- Cooperative Attitude
- Patient Profiles
- Conversant in Spanish
- Work Task Prioritization
- Upselling Techniques
- Visual Representations
- Basic Math Functions
- Customer Satisfaction
- Flexible
- Open minded
- Good listener
- Hard working
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tactical Gear Store Manager
Code X Gear
07.2022 - 09.2022
Customer Service Cashier
Chic-Fil-A
02.2021 - 06.2023
Customer Service Cashier
Taco Bell
06.2020 - 01.2021
High School Diploma -
Montwood High School