Ricardo Demosthene
Overview
6
6
years of professional experience
Work History
Process Improvement Specialist Sr
PNC
Pittsburgh, PA
11.2020 - Current
- Partner with technical writers and subject matter experts for Student Lending procedure revisions
- Facilitate the construction and completion of a e-learning video library for Student Lending procedures in order to maximize the team’s training efficiency
- Present a bi-weekly PowerPoint deck and recap to executive leadership
- Enhance customer service transparency across multiple lines of business through root cause analysis and partnership with the data visualization team
- Collect and centralized key metrics from multiple vendors to present as a monthly business case for the state of Student Lending
Quantitative Analytics Development Associate
06.2019 - 11.2020
- Streamlined transition from risk weighted average models to long run average on the credit portfolio management team
- Researched and oversaw documentation for data pull requests using Excel and SQL
- Encapsulated and modified dealer performance via a dealer scorecard for PNC’s Indirect Auto Portfolio
Accounting Assistant
Queens College
Queens, NY
02.2018 - 05.2019
- Oversaw recordkeeping using Excel and Financial Edge for 119 student clubs
- Provided recommendations to the VP of operations based on yearly and bi-annual financial trends
- Established a 2-day cycle time system from encumbrance to vendor payment which lead to less invoice payment mistakes
- Led conversations with student club presidents and treasurers around their respective clubs’ financial health for mid-semester and semester-end reviews
- Followed and implemented proper budget procedures in accordance to Queens College bylaws
Sales Supervisor
Best Buy
New York, NY
12.2014 - 02.2017
- Chaired daily, weekly, and monthly coaching and training conversations with core and magnolia home theater consultants
- Analyzed KPIs, such as NPS, for monthly home theater presentations and year end employee conversations
- Oversaw operations of department budgeted for $19.25 million in a $55 million electronics store
- Managed dual departments with 18 direct reports
- Established a book of business through retention of satisfied affluent Magnolia clients
Education
M.S - Business Management
Koppelman School of Business, CUNY Brooklyn College
B.A. - Business Management
CUNY City College of New York
Skills
Microsoft Suite, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Pivot Tables, Communication, Customer Service, Leadership, Project Management, Process Improvement, Bilingual (Haitian-Creole), Sales, B2B, Sales Strategy, Google Suite, Google Docs, Google Sheets, Google Slides, Microsoft Teams, Reporting
Timeline
Process Improvement Specialist Sr
PNC
11.2020 - Current
Quantitative Analytics Development Associate
06.2019 - 11.2020
Accounting Assistant
Queens College
02.2018 - 05.2019
Sales Supervisor
Best Buy
12.2014 - 02.2017
M.S - Business Management
Koppelman School of Business, CUNY Brooklyn College
B.A. - Business Management
CUNY City College of New York