Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ricardo Flores

Phoenix,US

Summary

Dynamic property management professional with a proven track record of excellence at Greystar. Renowned for expertise in lease oversight and property tour coordination, driving tenant satisfaction through strategic service enhancements. Adept at building strong business partnerships and delivering effective communication, while skilled in sales and resolving complex customer issues to ensure a seamless client experience.

Overview

11
11
years of professional experience

Work History

Leasing Consultant

Greystar
Tempe, Arizona
08.2023 - Current
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Received rent payments and tracked transactions in accounting software.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Maintained accurate records of prospective renters, applications and leases.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Conducted background checks on applicants.
  • Assisted with customer requests and answered questions to improve satisfaction.

Leasing Manager

Mark Taylor
Phoenix, US
09.2022 - 08.2023
  • Meeting potential renters and guiding them on tours of available units
  • Following up on leads for potential renters
  • Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
  • Preparing leasing documents for potential renters using property standards and regulations
  • Handling the collection of rent payments, security deposits and application fees
  • Keeping residents informed of any changes to rental agreements or upcoming property issues
  • Building a rapport with current tenants to give them personalized service
  • Keeping an eye on community facilities such as mailrooms, fitness centers

Senior Advocate

Carvana
Tempe, US
04.2021 - 09.2022
  • As a Senior Advocate I am responsible for problem solving customer complaints in real time and will spend a large majority of the time working to de-escalate high-tension customer situations
  • Review and verify sensitive materials such as vehicle titles and customer driver's licenses
  • Anticipating issues, leaning into problems, and resolving them quickly

Brand ambassador

Dutch Bros Arizona
Phoenix, US
05.2018 - 08.2020
  • Greeted and connected with every customer, recommending drinks
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • To build DB Brand and Culture through training and providing support to all of the shops

Lead teller

Wells Fargo
Phoenix, US
04.2017 - 05.2018
  • Handling a variety of tasks including providing excellent customer service in all customer interactions
  • Helping to resolve customer concerns
  • Following procedures to minimize errors and reduce fraud
  • Processing account transactions effectively

Head Broker/ Lead

Super Pawn Cash America
Phoenix, US
07.2014 - 01.2017
  • Open and close the store
  • Provide short-term loans to customers in exchange for valuable items such as jewelry, electronics, and musical instruments
  • Estimate an item's value based on retail prices or market values of precious metals or stones, offering customers cash while holding the items as collateral

Education

Bachelor of Arts - Dance education

Grand Canyon University
Phoenix, AZ
02.2025

High School Diploma -

Washington High school
Phoenix, AZ
05.2012

Skills

  • Property tour coordination
  • Sales and marketing aptitude
  • Application management
  • Lease oversight
  • Prospecting assistance
  • Business partnerships
  • Communication

Accomplishments

Dale Carnegie

Timeline

Leasing Consultant

Greystar
08.2023 - Current

Leasing Manager

Mark Taylor
09.2022 - 08.2023

Senior Advocate

Carvana
04.2021 - 09.2022

Brand ambassador

Dutch Bros Arizona
05.2018 - 08.2020

Lead teller

Wells Fargo
04.2017 - 05.2018

Head Broker/ Lead

Super Pawn Cash America
07.2014 - 01.2017

Bachelor of Arts - Dance education

Grand Canyon University

High School Diploma -

Washington High school

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Ricardo Flores