Ricardo Flores
Phoenix
Summary
Dynamic property management professional with a proven track record of excellence at Greystar. Renowned for expertise in lease oversight and property tour coordination, driving tenant satisfaction through strategic service enhancements. Adept at building strong business partnerships and delivering effective communication, while skilled in sales and resolving complex customer issues to ensure a seamless client experience.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Greystar
Phoenix
2023.08 - Current
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and oversaw operations, maintenance and administration of properties.
- Received rent payments and tracked transactions in accounting software.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Maintained accurate records of prospective renters, applications and leases.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Conducted background checks on applicants.
Assisted with customer requests and answered questions to improve satisfaction.
Leasing consultant
Mark Taylor
Phoenix
2022.09 - 2023.08
- Meeting potential renters and guiding them on tours of available units.
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Handling the collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Building a rapport with current tenants to give them personalized service.
- Keeping an eye on community facilities such as mailrooms and fitness centers.
Senior Advocate
Carvana
Tempe
2021.04 - 2022.09
- Responsible for problem solving customer complaints in real time.
- Spending a large majority of the time working to de-escalate high-tension customer situations.
- Reviewing and verifying sensitive materials such as vehicle titles and customer driver's licenses.
- Anticipating issues, leaning into problems, and resolving them quickly.
Brand ambassador
Dutch Bros Arizona
Phoenix
2018.05 - 2021.04
- Greeted and connected with every customer, recommending drinks.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- To build DB Brand and Culture through training and providing support to all of the shops.
Lead teller
Wells Fargo
Phoenix
2017.04 - 2018.05
- Handling a variety of tasks including providing excellent customer service in all customer interactions.
- Helping to resolve customer concerns.
- Following procedures to minimize errors and reduce fraud.
- Processing account transactions effectively.
Education
Bachelor of Arts - Dance education
Grand Canyon University
Phoenix, AZ2017-05
High School Diploma -
Washington High school
Phoenix, AZ05.2012
Skills
- Property tour coordination
- Sales and marketing aptitude
- Communication
- Application management
- Lease oversight
- De-escalation techniques
- Prospecting assistance
- Conflict resolution
- Customer service
- Problem solving
Timeline
Leasing Consultant
Greystar
2023.08 - Current
Leasing consultant
Mark Taylor
2022.09 - 2023.08
Senior Advocate
Carvana
2021.04 - 2022.09
Brand ambassador
Dutch Bros Arizona
2018.05 - 2021.04
Lead teller
Wells Fargo
2017.04 - 2018.05
Bachelor of Arts - Dance education
Grand Canyon University
High School Diploma -
Washington High school