Ricardo Guzman

• Guided customers in product discovery and delivered tailored solution recommendations.
• Operated point of sale system to process transactions efficiently.
• Maintained product displays to ensure a neat and organized environment.
• Collaborated with team members to achieve daily sales goals and objectives.
• Managed inventory levels by restocking shelves and organizing backroom supplies.
• Trained new staff on store policies, procedures, and customer service standards.
• Helped customers find specific products, answered questions, and offered product advice.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Handled customer complaints in a professional manner.
• Worked with fellow sales team members to achieve group targets.
• Maintained cleanliness of store environment including floors, windows, displays.
• Built and maintained relationships with peers and upper management to drive team success.

Classes like Media Arts and Principles of Marketing would help me learn software such as AutoCAD, Adobe Photoshop, Adobe Illustrator, Adobe Animate, PowerPoint, Word, Excel, and Forms. I have learned how to use shortcuts and all of the tools on the software. DDP (Design and Drawing for Production) helped me learn about blueprints and how to read them; making and drawing them were not difficult after a few days of learning.