Ricardo Lorenzo
San Rafael,CA
Summary
Seasoned SMB Account Manager with a comprehensive background in managing and growing client accounts. Possess strong relationship building skills, able to effectively communicate and negotiate with clients to meet business objectives. Proven track record of creating strategies to increase revenue growth and customer satisfaction
Overview
3
3
years of professional experience
Work History
Retail SMB Account Manager
Verizon Wireless
Napa, USA
02.2023 - Current
- Identified and closed Small & Medium Business (SMB) opportunities, signing new businesses and expanding existing accounts.
- Meet with business owners to understand their specific needs and recommend the right wireless and connectivity setups for their operations.
- Collaborated with retail team to pinpoint local business opportunities and convert walk-in traffic into new business accounts.
- Executed daily outbound activities, including cold calling and foot prospecting, to maintain momentum in sales pipeline.
- Use Salesforce and Outreach to track leads, manage the sales funnel, and stay organized with follow-ups.
Education
Bachelor’s - Business Administration
03.2026
Languages
Spanish
Professional
Timeline
Retail SMB Account Manager
Verizon Wireless
02.2023 - Current