Ricardo Luis
WEST PALM BEACH,FL
Summary
Skilled Sales Assistant bringing six years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow. Ambitious student pursuing a nursing degree, eager to contribute developed knowledge in this role. Skilled in Spanish, sales, interpersonal communication and i definitely like to work with others. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Palm beach Internal Medicine
Palm Beach Gardens, FL
03.2021 - 07.2022
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Oversaw cash and credit card payment transactions at the front desk.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
Sales Associate
Target
Lake Worth, FL
05.2018 - 02.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Offered product and service consultations and employed upselling techniques.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Executed outbound calls each week to existing customers, resulting in an increase in sales.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Sales Associate
JCPenney
Boynton Beach, FL
04.2015 - 04.2018
- Listened to customer needs to identify and recommend optimal product selections.
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Surpassed daily sales goals by cross-selling and promoting additional products.
Education
Bachelor of Science - Nursing
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL11-2024
Associate of Science - Biology
Palm Beach State College
Lake Worth, FL12.2020
Skills
- Cash handling accuracy
- Inventory control procedures
- Merchandising knowledge
- Customer- and service-oriented
- Verbal/written communication
- Retail merchandising expertise
- Team player mentality
- Strategic planning
- Reliable and punctual
- Conflict and issue documentation
- Safety and security procedures
- Team building and supervision
- Training and mentoring
- Spanish Fluency
- Conflict Management
- Oral and written communications
- Customer Service Management
- Personnel Management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
- Volunteer at Palm Beach County Food Bank
Timeline
Front Desk Manager
Palm beach Internal Medicine
03.2021 - 07.2022
Sales Associate
Target
05.2018 - 02.2021
Sales Associate
JCPenney
04.2015 - 04.2018
Bachelor of Science - Nursing
Palm Beach Atlantic University - West Palm Beach
Associate of Science - Biology
Palm Beach State College
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