Ricardo Martinez
Los Angeles ,CA
Summary
Accomplished sales professional with a proven track record, enhancing sales through expert shop management and exceptional communication skills. Leveraged sales expertise and visual merchandising to significantly improve sales performance, demonstrating a keen eye for detail and a commitment to exceeding client expectations.
Overview
7
7
years of professional experience
Work History
The Row Designated Sales Associate
Neiman Marcus
Beverly Hills, CA
01.2024 - Current
- Managed The Row Handbag/SLG shop
- Aid in facilitating sales throughout the store
- Consistent upkeep of the visual merchandising of the shop
- Ensure Inventory is accurate at all times
- Keep in constant contact with buyers to ensure we are fulfilling clients needs as best we can
- Provide extensive product knowledge to Sales Associates store wide
Loewe Designated Sales Associate
Neiman Marcus
Beverly Hills, CA
02.2022 - 01.2024
- Managed stock of all Loewe Handbags, SLGs and accessories.
- Aided other Client Advisors in facilitating sales for the brand
- Worked closely with buyers in assessing what product was preforming well in our market
- Consistently achieved monthly and seasonal sales goals and have significantly improved sales
Client Advisor
Neiman Marcus
02.2022 - Current
- Engage with customers to effectively build rapport and lasting relationships.
- Aid in preparing new merchandise whether by appropriately displaying it on the floor or properly storing it in the stockroom
- Frequently contacts new and existing clients to drive business for the store
- Help customers locate products and checked store system for merchandise at other sites.
- Increase sales by offering advice on purchases and promoting additional products.
- Constantly keeping up to date with the latest styles and trends to recommend to clients
Service Ambassador
Neiman Marcus
09.2021 - 02.2022
- Handled customer issues with confidence, using problem solving to provide effective resolution.
- Pleasantly greeted customers and answered any inquiries they may have about the store
- Processed returns efficiently
- Help Client advisors by connecting them with clients
- Taking online curbside orders to our clients as well as processing curbside returns
- Helping managers with floor recovery as well as backstock work
- Filling into a selling role as needed when other Advisors are occupied
Sales Associate
Nordstrom
09.2018 - 04.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Engaged with customers to effectively build lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
High School Diploma -
Cabrillo High School
Lompoc, CAFashion Design - Fashion
Los Angeles Trade Technical College
Los Angeles, CASkills
- Sales expertise
- Product and service sales
- Communication skills
- Point of sale knowledge
- Visual Merchandising
- Detail Oriented
- Shop Management
Timeline
The Row Designated Sales Associate
Neiman Marcus
01.2024 - Current
Loewe Designated Sales Associate
Neiman Marcus
02.2022 - 01.2024
Client Advisor
Neiman Marcus
02.2022 - Current
Service Ambassador
Neiman Marcus
09.2021 - 02.2022
Sales Associate
Nordstrom
09.2018 - 04.2020
High School Diploma -
Cabrillo High School
Fashion Design - Fashion
Los Angeles Trade Technical College