RICARDO MONTES
Miami
Summary
Dynamic professional with a strong foundation in human resources and operations management. Proven ability to enhance customer satisfaction through effective team training and strategic HR practices, fostering positive relationships between customers and staff.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
BUSY BEE CAR WASH
Miami
10.2025 - Current
- Trained and mentored staff on best practices and customer service techniques to improve service delivery.
- Engaged customers through active listening and tailored product recommendations to boost sales.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Supervised daily operations to enhance car washing efficiency and elevate customer satisfaction.
- Coordinated maintenance of equipment to ensure reliable operation at all times.
Sales Representative
FINITO'S AUTOPARTS ONLINE
Nicaragua
08.2023 - 06.2025
- Managed customer inquiries and provided detailed product information.
- Coordinated import and shipping of orders through collaboration with internal and external teams.
- Conducted comprehensive searches and generated quotes for auto parts to improve customer satisfaction.
- Developed tailored sales techniques to effectively sell and upsell services to clients.
Human Resource Consultant - Freelance
INTEGRA RH / CALIBRE MINING CORP. / TAKINGROOT- APRODEIM / FINANCIERA CRECER
Nicaragua
01.2020 - 06.2023
- Delivered consulting services that strengthened human resource management practices for client companies.
- Designed and updated personnel management strategies to align with business goals.
- Evaluated existing HR policies to uncover opportunities for strategic improvements.
- Implemented new procedures to optimize HR administration.
- Developed performance indicators to measure HR effectiveness.
- Facilitated training sessions that elevated team capabilities and skills.
- Offered business coaching to strengthen leadership development.
Human Resource Manager
ALDEA GLOBAL JINOTEGA
Nicaragua
08.2015 - 02.2019
- Managed recruitment processes to identify and engage top talent for critical positions across the organization.
- Collaborated with management on workforce planning and talent management strategies to optimize talent acquisition and retention.
- Directed HR programs and policies to streamline operations and ensure alignment with organizational goals.
- Evaluated HR processes and recommended necessary changes for improved efficiency.
- Handled sensitive employee and company information with utmost confidentiality and discretion.
Education
Postgraduate - Human Resources Management
UPOLI
Nicaragua01-2013
Bachelor's degree - Business Administration
UCC
Nicaragua01-2005
Skills
- Revenue management
- Operational leadership
- Process optimization
- Staff training
- Team building
- Customer service
- Conflict resolution
Languages
- Spanish, Native
- English, Intermediate
Timeline
Assistant General Manager
BUSY BEE CAR WASH
10.2025 - Current
Sales Representative
FINITO'S AUTOPARTS ONLINE
08.2023 - 06.2025
Human Resource Consultant - Freelance
INTEGRA RH / CALIBRE MINING CORP. / TAKINGROOT- APRODEIM / FINANCIERA CRECER
01.2020 - 06.2023
Human Resource Manager
ALDEA GLOBAL JINOTEGA
08.2015 - 02.2019
Postgraduate - Human Resources Management
UPOLI
Bachelor's degree - Business Administration
UCC