Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Najera

McKinney,TX

Summary

Seasoned Premises Technician with a robust background in system maintenance and customer service excellence, notably with AT&T. Expert in network configuration and wireless networking, I bring a proven track record of enhancing system efficiency and client satisfaction. Skilled in both hardware installation and interpersonal communication, my career is marked by successful project completions and positive customer interactions.

Overview

10
10
years of professional experience

Work History

Premises Technician

AT&T
McKinney, TX
06.2024 - Current
  • Diagnosed and installed the internet connection using various tools.
  • Educated the customer on how the internet works, and how various things can affect the speed and connection.
  • Experienced in VPN.
  • Knowledgeable in 2.4 and 5 GHz.
  • Documented everything that was done or that needed to be done.

Maintenance Technician

Samsung Austin Semiconductor
Austin, TX
12.2022 - 12.2023
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.

Commercial Installer

Tesla
Austin, TX
06.2022 - 11.2022
  • Installed and troubleshot solar panels.
  • I was tasked with retrieving and inventorying all solar panels received.
  • Did all tasks following OSHA protocols.
  • Placed all solar panels following the schematics.

Staff Sergeant

Army
Fort Hood, TX
09.2014 - 06.2022
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Ensured compliance with safety regulations and standard operating procedures.
  • Supervised junior enlisted personnel in their duties and responsibilities.
  • Participated in tactical planning sessions to determine mission objectives.

Education

Bachelor of Science -

Western Governors University
Salt Lake City, UT
10-2026

Certificate -

Divergence Academy
Allen
03-2024

Skills

  • System maintenance
  • Network configuration
  • Wireless networking
  • Hardware installation
  • Signal testing
  • Excellent troubleshooting proficiency
  • Customer service experience
  • Software configuration
  • Active Directory
  • VPN
  • VoIP
  • Telecommunications
  • Helpdesk services

Timeline

Premises Technician

AT&T
06.2024 - Current

Maintenance Technician

Samsung Austin Semiconductor
12.2022 - 12.2023

Commercial Installer

Tesla
06.2022 - 11.2022

Staff Sergeant

Army
09.2014 - 06.2022

Bachelor of Science -

Western Governors University

Certificate -

Divergence Academy

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Ricardo Najera