Ricardo Ortiz
McKinney,TX
Summary
Seasoned Training Store General Manager with comprehensive understanding of operations and team management. Demonstrated track record in improving store performance, implementing effective training programs, and driving customer satisfaction. Well-versed in budgeting, inventory control, and strategic planning. Committed to fostering positive work environments that encourage staff development and retention.
Overview
19
19
years of professional experience
Work History
Training Store General Manager
Flying Fish Restaurant
Dallas, TX
05.2018 - Current
- Monitored financial outcomes relative to budget objectives set by senior management.
- Tracked development of managers over training duration.
- Scrutinized sales data to identify trends and adjust approaches.
- Enhanced customer interactions through superior service delivery.
Training General Manager
Café Express
Dallas, TX
07.2015 - 05.2018
- Prepared incoming managers with essential skills for success.
- Managed the opening of new store locations.
- Monitored and controlled profit and loss activities.
- Implemented cost-saving measures while maintaining high quality service levels.
Training General Manager / Corporate Trainer
Cowboy Chicken
Carrollton, TX
10.2011 - 06.2015
- Designed strategic guidelines for corporate operations.
- Guided onboarding process for new unit franchisees and corporate managers.
- Launched several statewide units under franchisee and corporate frameworks.
General Manager
Pei Wei Asian Diner
Plano, TX
08.2005 - 10.2011
- Managed overall functions of restaurant operations.
- Executed establishment of three local branches to support regional growth.
- Achieved growth in sales compared to the previous year.
Education
General Associate of Arts Degree - General core curriculum of transferable courses with a focus on business management
Collin County College
Plano, TX01.2007
Skills
- Efficient Store Management
- Talent Acquisition
- Workforce Development
- Team Engagement Strategies
- Leadership Development Training
- Team Development
- Customer Relationship Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Training Store General Manager
Flying Fish Restaurant
05.2018 - Current
Training General Manager
Café Express
07.2015 - 05.2018
Training General Manager / Corporate Trainer
Cowboy Chicken
10.2011 - 06.2015
General Manager
Pei Wei Asian Diner
08.2005 - 10.2011
General Associate of Arts Degree - General core curriculum of transferable courses with a focus on business management
Collin County College
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