Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Rodriguez

Riverside,RI

Summary

Driven Assistant Manager with a proven track record at LAZ Parking, enhancing operational efficiency and customer satisfaction. Excelled in staff supervision and customer relations, significantly reducing financial discrepancies and fostering a positive work environment. Skilled in money handling and team leadership, consistently exceeding performance expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused assistant manager with 12 years of experience. Checks tickets and access cards to safeguard facilities and regulate flow of traffic and parking area occupancy. Vigilant worker securing safety and efficiency throughout company premises.

Overview

16
16
years of professional experience

Work History

Assistant Manager

LAZ Parking
10.2012 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Lead Sales Associate

Macy's
11.2008 - 09.2012
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Education

High School Diploma -

Mount Pleasant High School
Providence, RI
05.2007

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Operational Efficiency
  • Operational planning
  • Customer Engagement
  • Operations Oversight
  • Customer Service
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

LAZ Parking
10.2012 - Current

Lead Sales Associate

Macy's
11.2008 - 09.2012

High School Diploma -

Mount Pleasant High School

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Ricardo Rodriguez