Summary
Overview
Work History
Education
Skills
Certification
Professionalreferences
Languages
Timeline
Generic

Ricardo Sosa

Miami,FL

Summary

Results-driven sales and account management professional with over a decade of experience in achieving revenue growth, developing client relationships, and exceeding sales targets. Proven expertise in managing high-value accounts, training teams, and delivering customized solutions. Adept at leveraging CRM tools, market research, and strategic planning to maximize client satisfaction and retention. Bilingual communicator skilled at building trust with diverse stakeholders.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Real Estate Agent

FIRST FLORIDA REALTY
01.2023 - Current
  • Conducted market research and analysis to determine optimal pricing strategies for properties
  • Created and implemented marketing plans to attract potential buyers and renters
  • Acted as a liaison between buyers and sellers to negotiate and finalize transactions
  • Coordinated property showings and open houses to showcase listings
  • Managed contracts and paperwork to ensure compliance with legal and regulatory requirements
  • Provided guidance and support to clients throughout the buying and selling process
  • Stayed current on real estate trends and developments in the local market

Territory Sales Account Manager

ADT Security Services Corporation
01.2021 - Current
  • Operated in a fully commission-based role.
  • Cultivating self-generated business through door knocking, referrals and phone calls
  • Arrange and Coordinate installation of products and equipment
  • Scheduled and concluded own appointments.
  • Contact regular and prospective customers to demonstrate products, explain product features, and benefits
  • Presenting digital demos to my clients feathering business management tools, solutions, merchandise and services
  • Delivered comprehensive descriptions of product features and benefits.
  • Highlight capabilities of products through innovative device and application use.
  • Develop prospect lists, daily game plans and monthly targets
  • Oversaw onboarding processes for new employees.
  • Consistently achieved over 120% of the monthly target.
  • Participated in trade shows and conferences, showcasing products while cultivating valuable industry connections for future collaboration opportunities.

Manager

T-Mobile
01.2013 - 01.2021
  • Career advance placement program participant 2018
  • Achieved top performance by securing the Winner Circle fully paid trip accolade for consecutive years-2018,2019
  • Achieved superior program execution and outcomes.
  • Facilitated top-tier support for clients.
  • Assisted customers with selection and purchase of merchandise
  • Completed responsibilities given by district management.
  • Streamlined merchandise storage system.
  • Assisted in marking down merchandise for upcoming sales
  • Assisted in maintaining a pleasant environment for shoppers
  • Track sales and receive coaching to achieve goals
  • Generate engagement and assist customers actively during their shopping experience.
  • Contribute to the maintenance and documentation of daily reports.
  • Assisted with daily maintenance of the store and kept it organized, and visually appealing; ultimately attracting new customers and maintaining existing clientele

Sales Lead

AT&T Mobility
01.2008 - 01.2013
  • Provided assistance to customers in the selection and purchase of wireless telecommunications products and services
  • Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers
  • Answers customer questions and resolves customer service issues relation to phone bills, equipment, products and services
  • Maintains store and merchandise in proper condition
  • Works with team of representatives to enforce a positive work ethics and environment
  • Greeted customers

Sales Representative

Radio Shack
01.2007 - 01.2008
  • Provide excellent customer service
  • Increase our wireless sales by demanding the latest handsets and features available for both postpaid and pre-paid programs
  • Assisted customers with selection and purchase of merchandise
  • Follow all safety guidelines to make sure we all work in a safe environment
  • Performed duties assigned by store manager which included
  • Organized merchandise in stock room
  • Assisted in marking down merchandise for upcoming sales
  • Assisted in maintaining a pleasant environment for shoppers
  • Track sales and receive coaching to achieve goals
  • Actively work the sales floor
  • Assist with daily tracking and reporting
  • Assisted with daily maintenance of the store and kept it organized, and visually appealing; ultimately attracting new customers and maintaining existing clientele
  • Greeted customers

Education

City College - Emergency Medical Services

City College, South Campus
12.2017

Hialeah High School -

Hialeah High School
01.2008

Skills

  • Strong communication and negotiation skills
  • Knowledge of real estate laws and regulations
  • Proficient in market research and analysis
  • Excellent customer service skills
  • Detail-oriented and organized
  • Strong computer skills: CRM, Microsoft Word, PowerPoint, and Excel

Certification

Licensed Real Estate Agent, Florida

Professionalreferences

  • Angelia Garcia, Human Resources Analyst, 786-420-0020
  • Albert Martinez, Retail Store Area Manager, 305-608-0884
  • Rolando Chao, Altek Solutions CEO, 786-597-7653

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Real Estate Agent

FIRST FLORIDA REALTY
01.2023 - Current

Territory Sales Account Manager

ADT Security Services Corporation
01.2021 - Current

Manager

T-Mobile
01.2013 - 01.2021

Sales Lead

AT&T Mobility
01.2008 - 01.2013

Sales Representative

Radio Shack
01.2007 - 01.2008

City College - Emergency Medical Services

City College, South Campus

Hialeah High School -

Hialeah High School

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