Ricardo Viespati
Homestead
Summary
Motivated and results-driven Amazon associates with over 1 year of experience as a Problem Solver and Process Guide at TMB8, demonstrating leadership in training, mentoring, and supporting learning initiatives. Proven ability to resolve complex process issues, coach peers, and deliver engaging learning sessions aligned with Amazon’s operational excellence standards. Certified Away Team member, supporting cross-site launches by training teams on RPND and standard processes while driving productivity and adaptability in high-demand environments. Additionally, bring 4+ years of customer service experience in retail and telecommunications, with expertise in conflict resolution, transaction processing, and bilingual communication in English, Spanish.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Fulfillment Associate
Amazon
09.2024 - Current
- Led and supported problem-solving activities across the RPND area, ensuring workflow accuracy and meeting operational targets.
- Partnered with area managers to identify and resolve process issues impacting productivity and quality.
- Supported new hires and peers through one-on-one guidance and coaching on best practices.
- Developed strong understanding of operational metrics and process flows, supporting continuous improvement initiatives.
- Ambassador / Learning Support
- Amazon Fulfillment Center (TMB8), 2024
- Away Team helping building MCC1,PSP3
- More that +20 classes helping new hires and existing associates with new material and practice.
Sales Representative
AT&T
05.2024 - 08.2024
- Monitor customer feedback on advertisements to evaluate campaign success
- Organize inventory and merchandise according to product specifications
- Handle customer complaints professionally while maintaining high satisfaction
- Demonstrate product features and benefits aligned with customer needs
- Provide expert product recommendations and detailed information
Customer Service Staff Member
Publix
04.2020 - 04.2024
- De-escalated customer concerns while maintaining calm, professional demeanor
- Operated cash registers, processed payments and provided accurate change
- Maintained store appearance through daily recovery tasks for maximum efficiency Assisted customers with product inquiries and provided recommendations
- Guided customers throughout the store and provided operational information
Education
Associate of Science - In Progress
Miami Dade College
Homestead, FL07.2026
Pilot Certificate - In Progress
Flying Academy
Tamiami, FL03.2026
High School Diploma -
Keys Gate Charter High School
Homestead, FL06.2021
Skills
- Training and mentorship support
- Learning Delivery & Onboarding
- Problem Solving & Root Cause Analysis
- Process Improvement (RPND Department)
- Customer service
- Teamwork and collaboration
- Data entry
- Team leadership
- Time management
- Product knowledge
- Paperwork processing
Certification
Student Pilot Certificte
Professional Expertise
Through my experience as a Problem Solver and Process Guide, I've developed a deep understanding of Amazon’s processes and a strong ability to communicate and teach complex information in simple, effective ways. Leading 15+ training sessions and supporting associates as an ambassador have strengthened my skills in coaching, mentoring, and building confidence in others. My Away Team experience also taught me adaptability and leadership in new environments—skills that directly align with the Learning Trainer role. I’m passionate about helping others learn, grow, and achieve operational success, which drives my motivation to take on this new opportunity and contribute to TMB8’s learning culture.
Timeline
Fulfillment Associate
Amazon
09.2024 - Current
Sales Representative
AT&T
05.2024 - 08.2024
Customer Service Staff Member
Publix
04.2020 - 04.2024
Pilot Certificate - In Progress
Flying Academy
Associate of Science - In Progress
Miami Dade College
High School Diploma -
Keys Gate Charter High School