Ricardo H Medina
Reno,NV
Summary
Adept at elevating customer experiences and streamlining operations, I honed my skills in administrative tasks and team management at Peppermill Casino. Leveraging HOT sos and REX and most important the hotel hospitality learning Management system (LMS), I significantly enhanced operational efficiency and guest satisfaction, evidenced by a notable improvement in service delivery metrics. My approach combines meticulous attention to detail with a commitment to fostering positive work environment and productivity.
Overview
10
10
years of professional experience
Work History
Clerk
Peppermill Casino
01.2018 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Keeping track with the rooms that are been reserved and manage people to get those reservation rooms done and expedited.
- Fulfill guest complaint and make any arrangements to clear out the issue.
- Having good communication with coworkers, Room attendants, Houseperson, Asst Manager, Front desk. Giving tasks and removing tasks to employees of my departments or keeping up with the productivity.
Assistant Manager
Peppermill Casino
03.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Creating inspection on Houseperson-Room Attendant, giving them there % percentage at the same time explaining there pros and cons on the cleaning criteria.
- Giving the clerk all the room inspections he needs so he turns it over to the front desk and the customers have a better experience in the hotel.
Package Handler
Fed Ex Ground
05.2017 - 09.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- load and unload trucks.
Houseperson
Peppermill Casino
02.2014 - 02.2016
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
Education
High School Diploma -
EPRA Udg
Guadalajara Jalisco.08.2013
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative tasks
- Filing systems
- LMS systems
- HOT sos ( HOTEL service optimization software solution for hotels)
- REX (room expeditor)
- Manage people
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Clerk
Peppermill Casino
01.2018 - Current
Package Handler
Fed Ex Ground
05.2017 - 09.2017
Assistant Manager
Peppermill Casino
03.2016 - 01.2018
Houseperson
Peppermill Casino
02.2014 - 02.2016
High School Diploma -
EPRA Udg
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