RICCA JONES

Developed strong partnerships among team members, ensuring transparency in goal alignment and progress.

• Conducted training programs, enhancing employee skills and promoting career advancement opportunities.
• Led budget planning efforts, optimizing resource allocation for operational improvements and cost control.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Managed team performance, fostering a culture of accountability and excellence among staff.
• Developed and implemented strategies to enhance customer service and satisfaction levels.
• Streamlined inventory management processes, reducing waste and improving supply chain efficiency.

• Oversee daily operations, boosting sales and enhancing team leadership
• Conduct inventory reconciliation to maintain optimal stock levels
• Recruit and mentor staff, fostering a collaborative work environment
• Utilize Microsoft 365, Salesforce, and Zenput for efficient business management
• Provide remote customer service, ensuring high customer satisfaction
• Lead operations and P&L management while developing high-performing teams, implementing strategic initiatives, and driving operational excellence across multiple business units
• Spearhead talent acquisition and development initiatives, fostering a culture of continuous improvement and professional growth within the organization
• Transform business operations through integrated technology solutions, leveraging Microsoft 365, Salesforce, and Zenput to enhance productivity and efficiency
• Recognized my team by sideways salutes, celebrating birthdays, and random pizza and taco parties when the team did a great job meeting sales and goals
• Led strategic recruitment and retention initiatives while fostering team development, resulting in enhanced shop performance and successful catering operations growth
• Cultivated positive team culture through recognition programs and celebration events, strengthening staff engagement and operational excellence
• Led team in coaching and developing future leaders, enhancing staff skills and shop efficiency
• Resolved customer complaints swiftly, fostering a positive customer experience and team empowerment
• Managed P&L line items and inventory, implementing strategies to improve cost management
• Scheduled and conducted interviews, boosting recruitment efficiency and team performance
• Ensured adherence to safety and security policies, maintaining a secure and compliant shop environment
• Optimised P&L metrics through strategic inventory management and cost-control measures, establishing systematic procedures to enhance operational efficiency
• Mentored and empowered staff in customer service excellence, ensuring consistent resolution of guest concerns while maintaining high satisfaction standards

• Supervised daily operations to ensure efficient workflow and optimal staff performance.
• Coordinated scheduling and staffing to meet peak demand periods effectively.
• Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

• Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
• Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
• Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
• Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.

• Demonstrating great customer service
• Implemented food safety protocols.
• Handled incoming calls for order placements.
• Managed system entries efficiently.