Rich Jones
Mastic,NY
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
District Manager
Golf Galaxy
2022.02 - Current
- Supervised eleven locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Golf Professional /General Sales Manager
Golf Galaxy
2017.04 - 2022.02
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
Director of Golf / Head Golf Professional
Pine Ridge Golf Club
2015.03 - 2022.01
- Developed a comprehensive junior golf program, fostering a love for the game in younger players.
- Enhanced customer service standards across all departments through regular staff training sessions, leading to increased member retention rates.
- Launched successful marketing campaigns to attract new members and increase overall membership revenue.
- Established strong relationships with local businesses and vendors for sponsorship opportunities, benefiting both parties.
- Designed and executed successful charity golf events that raised significant funds for various causes within the community.
- Collaborated with food and beverage departments to create enticing event packages for tournaments and outings, increasing guest satisfaction.
- Managed all aspects of club operations, including budgeting, staff training, and tournament coordination, resulting in smooth daily functioning.
Golf Professional
Dicks Sporting Goods
2013.10 - 2014.07
- Recruited, trained and evaluated sales team members
- Directed work assignments, controlling department costs
- Supported company standards of selling and customer service
- Assisted in budget management for the golf department by identifying areas of cost savings without compromising service quality or course condition expectations.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Program Manager
The First Tee Suffolk County: Gull Haven G.C.
2008.04 - 2013.07
Head Golf Professional
Mill Pond Golf Course
2006.11 - 2008.12
Director of Instruction
Links at Shirley
2002.03 - 2006.11
Assistant Golf Professional
Cherry Creek Golf Links
1999.03 - 2002.03
Education
Master of Science - Business Education
Dowling College
Oakdale, NY2010
Bachelor of Science - Marketing
College of Staten Island of The City University of New York
Staten Island, NY1995
Associate of Science - Computer And Information Sciences
College of Staten Island of The City University of New York
Staten Island, NY1993
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Financial Management
- Multi-unit management
- Team Building Practices
Affiliations
- Board Member Metropolitan PGA Section
- Board Member PGA Reach
- Board Member "Golf Is Life" Foundation
Awards
- Met PGA Junior Leader
- Top 50 US Kids Teacher
- PGA President’s Council on Growing the Game
- PGA National Player Award Winner
Timeline
District Manager
Golf Galaxy
2022.02 - Current
Golf Professional /General Sales Manager
Golf Galaxy
2017.04 - 2022.02
Director of Golf / Head Golf Professional
Pine Ridge Golf Club
2015.03 - 2022.01
Golf Professional
Dicks Sporting Goods
2013.10 - 2014.07
Program Manager
The First Tee Suffolk County: Gull Haven G.C.
2008.04 - 2013.07
Head Golf Professional
Mill Pond Golf Course
2006.11 - 2008.12
Director of Instruction
Links at Shirley
2002.03 - 2006.11
Assistant Golf Professional
Cherry Creek Golf Links
1999.03 - 2002.03
Master of Science - Business Education
Dowling College
Bachelor of Science - Marketing
College of Staten Island of The City University of New York
Associate of Science - Computer And Information Sciences
College of Staten Island of The City University of New York
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