RICHARD S PALUMBO
Lynnfield,MA
Summary
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Lynnfield Police Department
08.2022 - Current
- Screen incoming 911 and non-emergency phone calls and dispatch patrol officers, fire department and EMS as needed.
- Maintains accurate logs of dispatch activities and incident reports.
- Forward non-emergency phone calls to the appropriate town departments (animal control, DPW, etc.)
- Log all incoming calls into IMC database.
- Manages high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Responsible for coordinating and managing the scheduling of six dispatchers to ensure adequate coverage.
- Manages emergency calls, prioritizing responses based on urgency and nature of incidents.
Interim Account Manager
Northeast Security, Inc.
01.2022 - 09.2022
- Schedule work shifts for 12 employees - security officers and supervisors.
- Process payroll on a weekly basis, ensuring accuracy of hours and overtime worked.
- Assist with tenant and customer issues as needed.
- Work with WS Development property managers regarding: Expectations of site security requirements, Point of contact between tenants and property managers, Point of contact between Northeast Security management and property managers
- Ensured continuous improvement of site security measures, reporting concerns as necessary.
- Northeast security is a full service security firm contracting services to Market Street Lynnfield. The development consists of retail stores, restaurants and outdoor venues.
- Site Supervisor: July 2020 to December 2021
- Security Officer: January 2020 to June 2020
- Facilitated regular performance reviews with WS Management to assess satisfaction levels and implement necessary adjustments.
Unit Leader/Manager
Camp Evergreen
01.2008 - 01.2019
- Overseeing 16 staff members (on average). Staff members work in pairs and usually have 15 campers to a tent.
- Provide guidance to staff in dealing with conflicts between campers and other staff members.
- Ensure camper to counselor ratio is adequate for the day.
- Run the “choice” activity for campers in the afternoon where campers get to choose an activity.
- Camp evergreen is a summer/vacation camp for school age children offering outdoor activities and events such as swimming, football, baseball, archery, canoeing, etc. The camp offers children the opportunity to learn, create and build self-confidence in a wooded setting.
- Enhanced camper engagement through innovative activity planning and execution, increasing participation rates.
- Managed conflict resolution among staff and campers, promoting a positive camp environment.
- Mentored junior leaders, cultivating future leadership talent within the camp community.
Sales Associate
Roster
01.2014 - 01.2016
- Roster is a sports lifestyle store specializing in “home team” apparel.
- Enhanced customer engagement through personalized service and product knowledge.
- Managed inventory levels, ensuring optimal stock availability for sales promotions.
- Developed and maintained strong relationships with repeat customers to drive loyalty.
- Assisted with the checkout processes, reducing wait times during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH06-2026
Bachelor of Science - Criminal Justice
Salem State College
Salem, MAAssociates of Science - Criminal Justice
North Shore Community College
Danvers, MA01.2016
High school diploma - undefined
Lynnfield High School
01.2011
Skills
- Highly effective communication
- Radio communications
- Unit status monitoring
- Call prioritization
- Stress tolerance
- Attention to detail
- Organizational skills
- Multitasking Abilities
Certification
- Dispatch Con Ed. Hanrahan Consulting 2025 Criminal Pro/Law.
- CPR & First Aid
- De-escalation for Mental Health Calls: A course for First-Responders & 911 Call-Takers.
- State Ethics Commission Conflict of Interest Law Training 2025.
- Swatting Training 2025.
- CIJIS Certification
- 911 Communications
- EMT (On-going need to take the NREMT Exam)
Timeline
Public Safety Dispatcher
Lynnfield Police Department
08.2022 - Current
Interim Account Manager
Northeast Security, Inc.
01.2022 - 09.2022
Sales Associate
Roster
01.2014 - 01.2016
Unit Leader/Manager
Camp Evergreen
01.2008 - 01.2019
High school diploma - undefined
Lynnfield High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Salem State College
Associates of Science - Criminal Justice
North Shore Community College