Richana Cokes
San Antonio,TX
Summary
Dynamic Patient Administrator with the United States Air Force, adept at enhancing patient satisfaction and streamlining operations. Proven expertise in healthcare management and strong organizational skills led to reduced billing errors and improved resource utilization. Committed to quality improvement and effective communication, fostering collaboration across teams for optimal patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Administrator
United States Air Force, USAF
San Antonio, TX
12.2021 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Assisted physicians with pre-authorization requests, ensuring timely approval of required treatments or medications for patients'' wellbeing.
- Managed insurance claims processing, resulting in timely payments and reduced billing errors.
- Improved patient satisfaction by streamlining appointment scheduling processes.
- Optimized resource utilization within the practice by regularly monitoring supply inventory levels and placing timely orders when needed.
- Ensured smooth operations of the front desk, handling phone calls and directing inquiries to appropriate staff members.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Conducted comprehensive training sessions for new team members on administrative policies and procedures, contributing to the onboarding process''s success rate.
- Maintained strict confidentiality standards, ensuring all sensitive information remained secure and adhering to HIPAA regulations.
- Contributed to team efforts in achieving practice goals through proactive collaboration with colleagues across various departments.
- Enhanced office efficiency by maintaining accurate patient records and updating necessary documentation.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
Education
Northeast High School
Clarksville, TNAssociate of Science -
Alamo Colleges
San AntonioSkills
- Strong organization
- Healthcare regulations
- Clinical leadership
- Healthcare management
- Quality improvement
- Staff development
- Human resources
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Decision-making
Accomplishments
- Achieved Administrator of the year by completing process improvement for streamlining data with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Collaborated with team of 4 in the development of a new EHR system to improve data accuracy by 40%.
Certification
- Lean Six Sigma Green Belt Certified
Timeline
Patient Administrator
United States Air Force, USAF
12.2021 - Current
Northeast High School
Associate of Science -
Alamo Colleges