Richanda Powell
Calumet City,IL
Summary
Goal-driven Assistant Store Manager years of accomplishments in exceeding revenue increasing NET promoter score and profit goals while controlling conflict resolution. Experienced in monitoring inventory, time management and leadership and decision making. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Comcast, Xfinity
Chicago, IL
01.2023 - Current
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed escalations and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Lead Retail Sales Consultant
Comcast, Xfinity
Chicago, IL
11.2022 - 01.2023
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to retail operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate
Comcast, Xfinity
Chicago, IL
01.2018 - 11.2022
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Skills
- Inventory Control
- Shift Scheduling
- Hiring and Training
- Staff Supervision
- Relationship Building and Management
- Team Building and Leadership
- Strategic Planning
- Customer Service and Engagement
- Retail Operations
Timeline
Assistant Store Manager
Comcast, Xfinity
01.2023 - Current
Lead Retail Sales Consultant
Comcast, Xfinity
11.2022 - 01.2023
Retail Sales Associate
Comcast, Xfinity
01.2018 - 11.2022
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