Richanna Kettle
Brooklyn,NY
Summary
Motivated professional familiar with processing payments, invoices, and POS systems. Hardworking team player with in-depth understanding of accounting standards and procedures.
Overview
7
7
years of professional experience
Work History
Sales Associate
Five Below
Manhattan, NY
10.2022 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
- Acted as initial contact in addressing customer concerns.
Specialist
Macy's
Manhattan, NY
08.2021 - 08.2022
- Analyzed customer needs and recommended appropriate products or services.
- Organized client meetings to provide project updates.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained positive working relationship with fellow staff and management.
- Tracked sales performance metrics to identify trends in market place.
Lead Sales Associate
Botanic Service Station
Road Town, BVI
06.2017 - 12.2020
- Received shipments, signed off on packages and documented incoming items in computer system.
- Marketed brand and products to drive revenue growth.
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Coached other employees in customer service strategies and successful selling techniques.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
Education
Associate of Applied Science - Accounting And Computer Science
Queensborough Community College of The City University of New York
Oakland Gardens, NY07-2025
High School Diploma -
St. George’s Secondary School
Road Town, BVI06.2019
Skills
- Cash handling accuracy
- Great customer service
- Excellent at retaining product knowledge
- Microsoft Office proficiency
- Energetic self-starter
- Excellent written and oral communication skills
- Data entry - Mid Level
- Advanced in Microsoft Excel
- MS Word, Excel, and Outlook
Timeline
Sales Associate
Five Below
10.2022 - Current
Specialist
Macy's
08.2021 - 08.2022
Lead Sales Associate
Botanic Service Station
06.2017 - 12.2020
Associate of Applied Science - Accounting And Computer Science
Queensborough Community College of The City University of New York
High School Diploma -
St. George’s Secondary School
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