Richard Acevedo
Club Jazzid
Miami,FL
2015
years of professional experience
Dynamic sales professional with a proven track record at Block Entertainment, excelling in customer engagement and relationship building. Adept at cash handling and POS system operation, I consistently enhance customer satisfaction and drive sales through effective upselling techniques. Committed to achieving results and fostering a positive shopping experience.I am a people person with customer service in my blood.I have been awarded employee of the month on a number of occasions as head cashier and for my customer service.
Work History
Sales Associate
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to maintain accuracy.
- Organized merchandise displays to optimize visual appeal and inventory management.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Supported promotional events by setting up displays and engaging customers effectively.
- Handled returns and exchanges in accordance with company policies for customer convenience.
- Developed knowledge of products and promotions to provide informed recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Club Promotion
1 Year 4 Months- Prepared and assembled food items according to restaurant standards.
- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely service during peak hours.
- Operated kitchen equipment safely while ensuring adherence to health regulations.
- Monitored inventory levels, restocking supplies as needed to maintain efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Club Promoter
2 Years 5 Months- Developed promotional strategies to increase club attendance and enhance brand visibility.
- Collaborated with local businesses to establish partnerships and drive event promotions.
- Executed social media campaigns to engage target audience and boost online presence.
- Organized themed events, ensuring seamless coordination among vendors and staff.
- Assisted in managing guest lists, enhancing customer experience through personalized service.
- Established partnerships with local businesses for cross-promotions, enhancing the club''s visibility in the community.
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Negotiated deals with artists and DJs, securing top talent to perform at the club and attract large crowds.
- Maximized revenue by consistently meeting and exceeding sales targets for admission tickets and VIP packages.
Head Cashier/security/crew Member
1 Year 2 Months- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register operations and customer service standards.
- Managed daily cash reconciliation, identifying discrepancies and resolving issues promptly.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Assisted in inventory management, ensuring accurate stock levels at checkout areas.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Monitored cashier performance, providing feedback to improve service delivery and sales techniques.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Security
1 Year 4 Months- Developed curriculum, scheduling trainings and planned district security initiatives.
- Prepared and monitored communication and security systems to supplement security essentials.
- Improved data security with implementation of comprehensive cybersecurity measures.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Established robust security measures within the Salesforce environment by implementing role-based access controls, sharing rules, and field-level security settings.
- Implemented security structures to prevent unauthorized access and maintain system security.
- Supported vessel security measures by participating in regular security patrols and drills.
- Enhanced store security by identifying and reporting suspicious activities.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Monitored employee activities, confirming compliance with security regulations.
- Created and maintained records of security incidents and investigations.
- Enhanced security measures by conducting thorough searches and inspections.
- Examined doors, windows and gates to verify security.
- Supervised team of Number security personnel during shift.
- Championed a culture of accountability within the Security Forces unit, fostering a strong sense of ownership and responsibility for maintaining safety and security.
- Documented safety and security incidents using preset guidelines and methods.
- Developed reasonable and cost effective recommendations for security improvement.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Responded swiftly to security incidents and effectively resolved security issues.
- Scheduled and supervised security personnel to obtain adequate coverage.
Head of Security
3 Years 3 Months- Developed and implemented security protocols to enhance safety measures across premises.
- Conducted regular risk assessments to identify vulnerabilities and mitigate potential threats.
- Trained staff on emergency procedures and best practices for maintaining a secure environment.
- Coordinated with local law enforcement to address safety concerns and improve response strategies.
- Led incident response efforts, streamlining processes for reporting and managing security breaches.
- Evaluated security staffing needs, optimizing personnel assignments for efficiency and effectiveness.
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
Crew Member Head Cashier
7 Months- Operated kitchen equipment to prepare food items following safety and quality standards.
- Provided excellent customer service by taking orders and addressing customer inquiries efficiently.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in inventory management by restocking supplies and reporting discrepancies promptly.
Crew Member
3 Years 4 Months- Assisted in training new crew members on operational procedures and best practices.
- Implemented suggestions for improving workflow and enhancing customer experience.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Improved team morale, leading to increased productivity and reduced turnover.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Maintenance
4 Months- Reduced equipment downtime through proactive maintenance and troubleshooting.
- Handled tree care, grounds maintenance and general landscaping.
- Assisted maintenance personnel when requested.
- Truck maintenance
Professional Disc Jocky
5 Years 8 Months- Curated playlists to match event themes and audience preferences.
- Operated and maintained sound equipment for seamless audio delivery.
- Engaged with attendees to enhance the overall event experience.
- Collaborated with event coordinators to plan music arrangements and schedules.
- Adapted music selections in real-time based on audience reactions and feedback.
- Trained junior DJs on equipment usage and performance techniques.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
Crew Member
1 Year 2 Months- Prepared and assembled food items according to restaurant standards.
- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely service during peak hours.
- Operated kitchen equipment safely while ensuring adherence to health regulations.
- Monitored inventory levels, restocking supplies as needed to maintain efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Small Business
GED
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Goal oriented
Exceptional customer service
Relationship building
Cash handling
Money handling
Flexible schedule
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
POS system operation
Upselling
Adapt to diverse groups
Payment processing
Building rapport
Order processing
Product promotions
Persuasion techniques
Friendly and outgoing
Customer engagement
Upselling and cross selling
Reading comprehension skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Club Promoter
Club Jazzid
07.2012 - 12.2014Read More
Club Promotion
Club Dream
10.2011 - 02.2013Read More
Head Cashier/security/crew Member
Crown Supermarket
12.2007 - 02.2009Read More
Security
Fat Tuesdays
12.2004 - 04.2006Read More
Crew Member Head Cashier
Taco Bell
12.2001 - 07.2002Read More
Head of Security
Churchills English Pub
07.2001 - 10.2004Read More
Maintenance
Armark
10.2000 - 02.2001Read More
Crew Member
Taco Bell
11.1997 - 03.2001Read More
Crew Member
Buger King
09.1997 - 11.1998Read More
Professional Disc Jocky
Shakem Down Djs
04.1994 - 12.1999Read More
Sales Associate
Block Entertainment
Read More
Miami Dade Community College
No Degree from Small Business
Read More
Earl C.Clements Job Corps
GED
Read More