Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Alvarado

Clearwater

Summary

Dynamic General Service Manager at Ice Cold Air with a proven track record in operations management and team leadership. Streamlined processes, enhancing compliance and reducing workplace accidents. Recognized for exceptional customer service and adaptability, fostering strong client relationships and achieving high satisfaction ratings.

Overview

10
10
years of professional experience

Work History

General Service Manager

Ice Cold Air
03.2025 - 09.2025
  • Ensured compliance with industry standards and regulations, minimizing potential legal issues or fines related to general services operations.
  • Streamlined operations by implementing efficient processes and procedures for the general services department.
  • Facilitated department-wide training on safety protocols, leading to a significant decrease in workplace accidents and injuries.
  • Provided exceptional customer service by addressing concerns promptly and effectively resolving issues related to general services functions within the organization.

Service Advisor

Westshore Mazda
12.2024 - 03.2025
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Sales Manager

Guitar Center
02.2024 - 11.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Service Advisor

Schomp Bmw of Highlands Ranch
11.2022 - 12.2023
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Service Advisor

Brakes Plus
12.2021 - 10.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Technician

AAMCO Transmisssions
05.2020 - 09.2021
  • Disassembled, diagnosed and repaired vehicle transmission systems.
  • Performed routine maintenance tasks, such as fluid changes and filter replacements, extending the lifespan of transmissions.
  • Enhanced transmission system performance by conducting thorough diagnostics and identifying technical issues.
  • Inspected and tested serviced vehicles to check integrity of repairs.

Service Porter/ Lube Technician

Autonation Subaru Arapahoe
10.2016 - 01.2018
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Facilitated smooth operations within the service department through effective communication with team members and supervisors.
  • Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
  • Contributed to positive customer experiences by providing shuttle transportation when necessary.

Main Grill Cook

Chipotle Grill
02.2016 - 10.2016
  • Communicated staffing, customer needs and kitchen inventory to company management.
  • Conducted daily sanitizing and cleaning procedures at end of each shift before securing building.
  • Successfully met high-volume demands during peak hours without sacrificing food quality or presentation standards.
  • Stocked and organized kitchen supplies and equipment by lifting Number pounds and arranging items.
  • Proficient in first aid procedures and certified through American Red Cross to address injuries sustained in kitchen.
  • Continuously honed culinary techniques through ongoing professional development opportunities such as workshops and seminars.
  • Demonstrated versatility by adeptly preparing various types of cuisine according to changing menu requirements.

Education

Associate of Arts - Audio Engineering

ICON COLLECTIVE SCHOOL OF MUSIC
Los Angeles, CA
10.2019

Music

Cherokee Trail High School
Aurora, CO
08.2016

Skills

  • Operations management
  • Asset management
  • Logistics management
  • Time management
  • Team collaboration
  • Team leadership
  • Adaptability and flexibility

Timeline

General Service Manager

Ice Cold Air
03.2025 - 09.2025

Service Advisor

Westshore Mazda
12.2024 - 03.2025

Sales Manager

Guitar Center
02.2024 - 11.2024

Service Advisor

Schomp Bmw of Highlands Ranch
11.2022 - 12.2023

Service Advisor

Brakes Plus
12.2021 - 10.2022

Technician

AAMCO Transmisssions
05.2020 - 09.2021

Service Porter/ Lube Technician

Autonation Subaru Arapahoe
10.2016 - 01.2018

Main Grill Cook

Chipotle Grill
02.2016 - 10.2016

Associate of Arts - Audio Engineering

ICON COLLECTIVE SCHOOL OF MUSIC

Music

Cherokee Trail High School

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