Dynamic small business owner with a proven track record at New Wave Wine & Spirits, excelling in customer relations and operational efficiency. Expert in inventory management and relationship building, achieving consistent growth through innovative marketing strategies and exceptional service. Skilled in financial planning, ensuring profitability while fostering a loyal customer base.
Overview
55
55
years of professional experience
Work History
Owner
New Wave Wine & Spirits
08.2011 - 04.2025
Managed customer interactions to ensure satisfaction and repeat business.
Coordinated inventory management to maintain optimal stock levels.
Implemented marketing strategies to increase brand awareness and outreach.
Trained staff on best practices for customer service and product knowledge.
Utilized point-of-sale systems for accurate transaction processing and record keeping.
Owner
Your Wine & Spirits Shoppe
04.2001 - 09.2022
Developed and implemented operational strategies to enhance business efficiency and growth.
Managed daily financial transactions and maintained accurate bookkeeping records.
Cultivated strong relationships with customers, resulting in increased customer loyalty and repeat business.
Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
Trained and mentored staff on best practices for customer service and sales techniques.
Evaluated market trends to identify new business opportunities and product offerings.
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Designed business plan to define concept, short-term and long-term goals and strategies.
Analyzed market trends to identify new business opportunities and areas for expansion.
Designed promotional materials to increase brand awareness in local community.
Managed financial accounts to maintain budget discipline and ensure profitability.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Achieved consistent growth with careful planning and execution of business development initiatives.
Researched trends and current innovations to determine competition and develop competitive pricing points.
Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
Owner
B.V.S. Corporatio (450 Drive-In Liquors)
03.1970 - 03.2002
Streamlined workflow processes to improve service delivery and reduce turnaround time.
Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Fostered positive work environment, leading to decrease in employee turnover.
Invested in technology upgrades to streamline operations and improve customer experience.
Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed daily financial transactions and maintained accurate bookkeeping records.
Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Comptroller
Capital Asam
04.1979 - 08.1981
Supported executive decision-making through comprehensive analysis of financial data and trends.
Managed budget preparation for the organization, ensuring accurate forecasting and allocation of resources.
Monitored financial institution performance and apprised relevant parties on banking matters.
Improved cash flow management by closely monitoring receivables, payables, and working capital requirements.
Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Vice President of Finance
Metro Building Supply
03.1973 - 04.1978
Controlled accounting operations and oversaw transactions related to payroll, financial reporting, payables and receivables.
Oversaw preparation of annual budgets, incorporating input from department heads to align resources with organizational priorities.
Ensured timely and accurate financial reporting, maintaining full compliance with regulatory requirements.
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Quality Control Inspector
Computer Sciences
12.1971 - 03.1973
Inspected incoming materials to ensure compliance with quality standards.
Conducted in-process inspections to identify defects and implement corrective actions.
Collaborated with production teams to enhance product quality and workflow efficiency.
Developed inspection protocols to streamline processes and improve accuracy of assessments.
Business Development Manager at The Wine Group, Southern Glazers Wine & SpiritsBusiness Development Manager at The Wine Group, Southern Glazers Wine & Spirits