Summary
Overview
Work History
Education
Skills
Timeline
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Richard Bullock

Canton,MI

Summary

Proven leader and efficient problem-solver, adept in customer service and teamwork, enhanced Noodles & Company's customer satisfaction through effective issue resolution and team performance optimization. Leveraged adaptability and cash handling expertise across roles at Lowes and Amazon, consistently exceeding targets. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Delivery Station Warehouse Associate.

Amazon
07.2023 - 09.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Shift Manager

Noodles & Company
06.2019 - 04.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

High School Diploma -

Garden City Highschool
Garden City, MI
06.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Cash Handling
  • Product Promotions
  • Customer Assistance
  • Adaptable and Flexible

Timeline

Sales Associate

Lowes Home Improvment
04.2024 - Current

Delivery Station Warehouse Associate.

Amazon
07.2023 - 09.2024

Shift Manager

Noodles & Company
06.2019 - 04.2023

High School Diploma -

Garden City Highschool

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Richard Bullock