Richard Carvallo
Holiday,FL
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Village Inn through exceptional service and strong work ethic. Skilled in cash handling and guest engagement, adept at multitasking and resolving complaints efficiently. Demonstrated ability to train new hires, ensuring adherence to high standards of service.
Overview
13
13
years of professional experience
Work History
Server
Village Inn
Oldsmar, FL
04.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Toastmasters Club
New Port Richey, FL
06.2011 - 04.2020
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Palm Harbor Univ.
Palm Harbor, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
Timeline
Server
Village Inn
04.2023 - 09.2024
Server
Toastmasters Club
06.2011 - 04.2020
Palm Harbor Univ.