Richard Cobb
Columbus,OH
Summary
Well-qualified customer service professional with 10+ years of experience. Remarkable customer relations and problem solving skills. Experienced handling high volume customer inquiries that are looking for resolutions. Strong communication, multitasking and active listening skills.
Overview
11
11
years of professional experience
Work History
USPS Clerk
USPS
Columbus, Ohio
11.2019 - 10.2026
- Processed retail transactions for postage, money orders, and mailing supplies
- Assisted customers with package tracking, shipping options, and postal services.
- Facilitated resolution of customer cases by handling inbound and outbound calls.
- Assisted new business in setting up advertisements and door to door mailing services.
Customer Service Representative
Iqor
Columbus
06.2015 - 11.2019
.
- Handling inbound calls for gas accounts.
- Assisting customers with any questions regarding their account.
- Scheduling appointments for gas setups and/or disconnections.
- Assisting customers with service arrangements such as payment plans or extensions.
- Scheduling appointments for gas set ups and/or disconnections.
Education
Eastmoor Academy
Columbus, OHSkills
- Mail sorting & distribution including domestic & international
- Payment processing
- Experience in sales and customer relations
- Face to face and over the phone customer service
- Very adaptive to using new and multiple software
- Willing to do what it takes to make sure tasks are completed efficiently
Timeline
USPS Clerk
USPS
11.2019 - 10.2026
Customer Service Representative
Iqor
06.2015 - 11.2019
Eastmoor Academy