Microsoft Office 365
Sheila DiPanfilo
Customer Service Agent & Onsite Leasing Consultant
Delray Beach,FL
Summary
Effective Leasing Consultant offering excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of South Florida regional rental market for residentialproperties. Detailed financial management skills. Expert user of Office administration & tenant management software & tools.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Onsite Leasing Consultant
Northland Properties Inc.
Newton, MA
11.2014 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Validated rental eligibility by using Resident Check's verification process.Performed background checks on apartment applicants.
- Escalated any major issues to property manager for immediate remediation.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Custom Decorating
JC Penney Co Inc.
Boynton Beach, FL
09.2011 - 11.2014
- Identified issues, analyzed information and provided solutions to Design problems.
- Designed Custom Draperies, and Window Treatments.
- Met with clients to set out project goals, scope and requirements of installing Window Treatments.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Leasing Consultant, Customer Service
Avalon Bay Communities
Boston, MA
11.2004 - 01.2011
Education
No Degree - Real Estate
Lee Institute Of Real Estate
Wakefield, MA 01.1975 - 02.1976
Associate of Arts -
Rittner School Of Floral Design
Boston, MANo Degree - Continuing Education (Customer Service Focus)
Avalon Bay University Continuing Education
Boston, MASkills
Property tours and inspections
undefinedSoftware
MRI Leasing CRM
Handi-TRAC Maintenance Manager
Internet Explorer, Firefox & Google Chrome
Microsoft Office
Proficient user in Office 365, including Word, Excel, Powerpoint.
Timeline
Onsite Leasing Consultant
Northland Properties Inc.
11.2014 - Current
Custom Decorating
JC Penney Co Inc.
09.2011 - 11.2014
Leasing Consultant, Customer Service
Avalon Bay Communities
11.2004 - 01.2011
No Degree - Real Estate
Lee Institute Of Real Estate
01.1975 - 02.1976
Associate of Arts -
Rittner School Of Floral Design
No Degree - Continuing Education (Customer Service Focus)
Avalon Bay University Continuing Education
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