Richard Faulkner
Lehigh Acres,FL
Summary
Accomplished Practice Manager with extensive experience at Lee Health, recognized for enhancing patient care and optimizing staff efficiency. Demonstrated expertise in procedural knowledge and team engagement has led to significant improvements in practice operations and elevated patient satisfaction. Proficient in referral management and HIPAA compliance, ensuring high standards of performance and regulatory adherence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
Lee Health
Estero, FL
01.2020 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Developed and enforced operational policies to enhance practice efficiency.
- Implemented patient care policies to align with organizational standards.
- Coordinated staff recruitment, training, and scheduling activities.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Communicated with patients with compassion while keeping medical information private.
- Conducted comprehensive yearly staff performance reviews.
- Facilitated safety huddles to enhance workplace safety.
- Leveraged Infor system to optimize resource deployment and boost efficiency.
- Demonstrated exceptional proficiency utilizing LPG Tracers.
Manager
Bonita Community Health Center
Estero, FL
08.2018 - 01.2020
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Registered Nurse, Emergency Department
Prime Health
Lehigh Acres, FL
08.2017 - 08.2018
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Administered medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Participated in quality improvement initiatives to enhance patient care and department efficiency.
Registered Nurse, Medical-Surgical Unit
Bonita Health Center
Estero, Florida
11.2016 - 08.2017
- Assisted in pre-surgical preparation for multiple surgical procedures.
- Set up sterile environments and organized equipment.
- Formulated medications necessary for surgeries.
- Collected and labeled any surgical specimens.
- Organized and dispatched specimens to designated laboratories.
- Conducted pre-surgery timeouts to verify accurate patient care.
- Recorded medications administered during surgical operations.
- Logged duration details of surgical operations.
- Executed precise counts of sponges and needles.
Medical Assistant
Bonita Community Health Center Urgent Care
Estero, FL
11.2010 - 11.2016
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided patient care for multiple illnesses.
- Delivered effective wound care for various injuries.
- Executed the precise delivery of both oral medications and injectable treatments.
- Conducted electrocardiograms.
Education
Associate of Science - Nursing
Azure College
Sebring, FL03-2017
Associate of Science - Medical Assistant/BMO Radiology
Heritage Institute
Fort Myers, FL09-2010
Skills
- Referral management
- Procedural Knowledge Proficiency
- Understanding HIPAA Compliance
- Clinical Personnel Hiring
- Foster Team Engagement
- Strong Patient Engagement
- Efficiency Improvement
- Inventory Management
- Patient Engagement Enhancement
- D&V Operational Readiness
- Skilled in POCT Quality Control
- Achieved Top 20% Employee Engagement
- Quality Improvement in Hand Hygiene
- Effective Time Management
- Accurate Time Tracking
- Strategic Goal Development
Accomplishments
- Graduated Summa Cum Laude
- Top 20% with Employee engagement with in Lee Health
- 100th Percentile with Patient satisfaction
Certification
- Florida RN License RN9467121
- BLS Certified
Timeline
Practice Manager
Lee Health
01.2020 - Current
Manager
Bonita Community Health Center
08.2018 - 01.2020
Registered Nurse, Emergency Department
Prime Health
08.2017 - 08.2018
Registered Nurse, Medical-Surgical Unit
Bonita Health Center
11.2016 - 08.2017
Medical Assistant
Bonita Community Health Center Urgent Care
11.2010 - 11.2016
- Florida RN License RN9467121
- BLS Certified
Associate of Science - Nursing
Azure College
Associate of Science - Medical Assistant/BMO Radiology
Heritage Institute
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