Richard Ford
Houston,TX
Summary
Dedicated and extremely reliable Outreach Coordinator with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Outreach Coordinator
Better Business Bureau; Houston
Houston , TX
05.2017 - Current
- Implemented community outreach and engagement plans to reach schools and vulnerable communities
- Administered competency tests to help students determine career goals
- Conducted speeches on a routine basis to various schools and organizations
- Spoke to community groups to explain and interpret purposes, programs, and policies
- Analyzed data collected from surveys or focus groups about program impact
- Directed activities of professional and technical staff members and volunteers
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals
- Assist accredited businesses with any questions or concerns about The Better Business Bureau
- Collaborated with other departments on projects related to marketing and public relations efforts
- Maintain a regular and consistent schedule to provide accredited businesses with documents and Gold Star Certificates
- Answer inbound calls and emails to facilitate customer service
- Provide outstanding customer service to new and long-standing accredited businesses by attending closely to concerns and developing solutions
- Educate accredited businesses on special programs or events being offered by the BBB
- Assist and help with activating and opening new accounts and profiles for new accredited business members
- Provide individuals and businesses with information and resources provided by the BBB
- Handled new enrollments by entering customers' data and reviewing information
- Prepared detailed reports summarizing test results for management review
- Delivered speeches to groups, explaining and teaching about various programs
- Conducted thorough research to ensure presentations were informative and up-to-date
Customer Relations Passport Representative
City of Houston-Collier Library
Houston , TX
05.2015 - 04.2017
- Interacted with government agencies and embassies to ensure documentation and paperwork is handled efficiently and correct
- Assisted public citizens who needed passports via the city passport agency utilizing the libraries offices.
- Verified document authenticity to process license application
- Evaluated applications and assessment results to determine eligibility and acceptance
- Verified application data and account information against legal documentation to determine accuracy and integrity
- Assembled photographs with printed license information to produce completed documents
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Answered numerous calls and in-person visits throughout the day to assist with customer questions and concerns
- Assisted patrons with computer usage
- Coordinated appointments, meetings and conferences
Corporate Travel Representative
CIBT- Weatherford
Houston, TX
02.2009 - 06.2014
- Managed Corporate accounts for international travel
- Processed and prepared travel documentation for submission to appropriate agencies
- Interacted with government agencies and embassies to ensure documentation and paperwork is handled efficiently and correct
- Demonstrated excellent communication skills in resolving any issues or complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Verified document authenticity to process license application
Education
Bachelor of Business Administration
Stephen F. Austin State University
Nacogdoches, TXSkills
- Strong Professional Customer Service
- Excellent Verbal and Written Communication
- Excellent interpersonal skills
- Proficient in Microsoft Office Suite
- Outgoing and personable
- Strong Organizational skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Flexible Schedule
- Client Rapport
- Dedicated problem solver
- Social media building
- Test reporting
- Test planning
Timeline
Outreach Coordinator
Better Business Bureau; Houston
05.2017 - Current
Customer Relations Passport Representative
City of Houston-Collier Library
05.2015 - 04.2017
Corporate Travel Representative
CIBT- Weatherford
02.2009 - 06.2014
Bachelor of Business Administration
Stephen F. Austin State University