Richard Foster
Summary
Experienced with client relationship management, focusing on delivering exceptional service and support. Utilizes effective communication and problem-solving strategies to address client needs and enhance satisfaction. Track record of fostering strong client relationships and ensuring seamless service delivery.
Overview
4
4
years of professional experience
Work History
Client Services Specialist
Industrial Bank
01.2020 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Assistant Manager
Hertz Rental Cars
02.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supported team goals by assisting coworkers during peak periods or when faced with tight deadlines, fostering a collaborative work environment.
Car Salesperson/Credit Analyst
Easterns Automotive Group
02.2017 - 12.2019
- Negotiated purchase prices, warranties, and cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Education
Bachelor of Science - Business Administration And Management
Fayetteville State University
Fayetteville, NC12-2025
Skills
- Client relationship building
- Client retention strategies
- Cross-functional coordination
- Strong interpersonal skills
Timeline
Client Services Specialist
Industrial Bank
01.2020 - 02.2021
Assistant Manager
Hertz Rental Cars
02.2018 - 01.2020
Car Salesperson/Credit Analyst
Easterns Automotive Group
02.2017 - 12.2019
Bachelor of Science - Business Administration And Management
Fayetteville State University
Similar Profiles
Jiageng ZhangJiageng Zhang
Intern at Industrial BankIntern at Industrial Bank
Xenia JinXenia Jin
Project Manager at Industrial Bank Co., LtdProject Manager at Industrial Bank Co., Ltd
Zheng XuZheng Xu
Fund Accountant at Industrial Bank Co., Ltd.Fund Accountant at Industrial Bank Co., Ltd.