Richard Gallagher
Danbury,CT
Summary
Dynamic professional as a CAD system Implementation Specialist for EMS and Fire agency systems with a strong background as a Firefighter at the City of Danbury, CT. Proven expertise in system implementation, configuration and usage and effective troubleshooting for enhancing operational efficiency. Skilled in customer interaction related to systems/process training, troubleshooting as well as successfully streamlining workflows and improving data management for Fire and EMS departments.
Overview
24
24
years of professional experience
Work History
Implementation Specialist
NexGen Public Safety Solutions
03.2017 - Current
- Work with over 50 Fire and EMS departments to facilitate their on-boarding process and create response maps, unit recommendations, training on MTD software and coordinate any incident data exports systems in use.
- CAD Development - work with internal developers to implement both new features and bug fixes.
- MDT Development - work with internal and external developers to implement both new features and bug fixes.
- Coordinated system integrations with third-party applications, streamlining workflows and data management.
Firefighter
City of Danbury, CT
10.2005 - Current
- Responded to emergency calls, ensuring rapid and effective firefighting operations.
- Conducted regular maintenance checks on firefighting equipment to guarantee readiness and safety.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Coordinate with City IT for implementation, usage and ongoing maintenance of fire departments RMS software, CAD system and custom Status Screen.
Information Systems Supervisor
GCS Service, Inc. / Ecolab
05.2001 - 10.2005
- Oversaw division's computer workstations, server infrastructure and network systems in a multiple location environment spread across the US.
- Responsibilities included maintaining office computer systems, providing technical support for employees and working with the division manager to establish yearly budgets and performance goals for this division.
- Managed a team of 6 support staff while employed by GCS.
Education
Associate of Science - Architectural And Building Engineering Technology
Vermont Technical College
Randolph, VT05-1992
Skills
- Effective troubleshooting abilities
- Customer training
- System implementation
- Project execution
- Configuration management expertise
- Implementation process coordination
- End-to-end software development
- System configuration
- Trained in SQL Server, Visual Studio (C# and ASPNet), Autotask and Datto, QGIS and Mapbox
- Customer service expertise
- Data integration skills
Timeline
Implementation Specialist
NexGen Public Safety Solutions
03.2017 - Current
Firefighter
City of Danbury, CT
10.2005 - Current
Information Systems Supervisor
GCS Service, Inc. / Ecolab
05.2001 - 10.2005
Associate of Science - Architectural And Building Engineering Technology
Vermont Technical College
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