Richard Hall
Chicago,IL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Verizon Wireless and Zales. Skilled in team leadership and complex problem-solving, I excel in driving results through strategic planning and effective communication. Achieved significant improvements in operational efficiency and customer loyalty by fostering a culture of continuous learning and collaboration.
Overview
21
21
years of professional experience
Work History
Manager
Zales
04.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Store Manager
Verizon Wireless
01.2004 - 03.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Englewood High School
Englewood, COSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Zales
04.2018 - Current
Assistant Store Manager
Verizon Wireless
01.2004 - 03.2018
High School Diploma -
Englewood High School
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