Richard Heck
Talbott,TN
Summary
Achieved effective team supervision as a Sergeant, contributing to mission success. Enhanced management practices across multiple roles, leading to improved team performance. Cultivated strong leadership skills, driving positive outcomes in challenging environments.
Overview
15
15
years of professional experience
Work History
Delivery Associate
Swift Pace Logistics
Knoxville, TN
07.2025 - Current
- Coordinated timely deliveries, ensuring adherence to safety regulations and operational standards.
- Managed inventory tracking using logistics software to optimize delivery routes and efficiency.
- Trained new associates on best practices for package handling and customer service protocols.
- Resolved delivery issues by communicating effectively with customers and internal teams.
- Implemented process improvements that enhanced on-time delivery rates and reduced operational delays.
- Collaborated with management to refine logistics strategies, improving overall service quality.
- Analyzed delivery performance metrics to identify areas for continuous improvement in operations.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
Probation Officer
Tennessee Department Of Corrections
Knoxville, TN
06.2022 - 06.2025
- Supervised and monitored offender compliance with court-ordered conditions.
- Conducted risk assessments to determine supervision levels and intervention strategies.
- Developed rehabilitation plans in collaboration with community resources and support services.
- Facilitated individual and group counseling sessions to promote behavioral change.
- Prepared detailed reports on offender progress for court reviews and hearings.
- Coordinated with law enforcement agencies to address violations of probation terms.
- Implemented process improvements for case documentation and reporting efficiency.
- Maintained compliance with all legal statutes, policies, and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Conducted investigations into violations and other allegations.
- Adhered to legal requirements by performing office, home, and employment visits.
- Supervised offenders to reduce risk to community.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Improved community safety through proactive risk assessment and management of high-risk offenders.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Facilitated positive behavior change by delivering evidence-based intervention programs to probationers.
Family Development Specialist
Health Connect America
10.2019 - 03.2022
- Provide Comprehensive Child and Family Treatment (CCFT) services for children that need intensive in-home services for behavioral problems.
- Manage on average a caseload of 10 clients that need to be seen three times a week.
- See the clients in their home and at school to manage their behaviors in the community as well as at home.
- Staff all cases weekly during treatment team meetings with our license clinical therapist for recommendations on our cases.
- Cover two to three different counties of client's, provide assessments on new referrals.
Department Manager of Sporting Goods/Gun Barn
Rural King
02.2019 - 10.2019
- Manage the checking in of firearms into our inventory using Fast bound.
- Manage/oversees the sales of firearms to make sure no illegal purchases are made.
- Ensures that all firearms paperwork follows the ATF.
- Helps to conduct monthly serial number audits of all firearms and weekly box audits of firearms in inventory.
- Manage/supervise four Gun Barn/sporting goods employees.
- Maintains on hand accuracy of product in my department.
- Set and maintain planograms.
- Ensures department is clean and organized by zoning and recovering.
- Ensures pricing integrity for each item.
Social Worker
State of TN Dept. of Children’s Services
03.2016 - 01.2019
- Managed around an average of 17 cases at a time including their service providers while evaluating effectiveness in accordance to service standards while maintaining the goal of reunification.
- Managed and worked with law enforcement and court personnel to determine legal sufficiency, treatment plans, and permanency for children within the system.
Correction Officer
Grainger County Sheriff’s Department
05.2015 - 03.2016
- 100% accountability for all inmates assigned to the Grainger County Jail.
- Conducted inspections inside assigned jail areas focusing on tasks involving the safety and security of inmates, increasing security of assigned areas.
- Conducted searches and seizing of property of new inmates and would book them into the jail system for accountability.
Detail Manager
Rusty Wallace Toyota of Morristown
03.2014 - 05.2015
- Responsible for full detailing of incoming vehicles for consumer resale and fleet auctions.
- Responsible for interior (vacuuming, shampooing, and stain removals) and exterior (hand wash the body and engine compartments) along with touch up painting, wet sanding, and orbital buffing.
- Monitored and enforced company policies and ensured the adherence to OSHA and EPA safety and environmental policies while integrating new ideas and improvements to standard operating procedures.
- Managed two other employees through their work ethic, to being on time, and completing their schedules.
Car Detailer
East Tennessee Nissan of Morristown
09.2013 - 03.2014
- Responsible for full detailing of incoming vehicles for consumer resale and fleet auctions.
- Responsible for interior (vacuuming, shampooing, and stain removals) and exterior (hand wash the body and engine compartments) along with touch up painting, wet sanding, and orbital buffing.
Armed Security Officer
Murray Guard/ Tennessee Valley Authorities
04.2012 - 01.2013
- Responsible for monitoring over 15 different cameras throughout the property as well as patrol the property in a security vehicle to ensure the safety and security of the factory and their employees.
- Write daily reports and any incident reports for any incident that would occur on the property.
- Maintained Armed Security Officer License and pass shooting qualifications to be able to carry a firearm while on duty.
CTC Head Operator
Sam Dong
05.2011 - 04.2012
- Collaborated with a team, maintaining an upbeat attitude despite working long hours to get customer orders out in a timely manner.
- Worked with several hundreds of thousands of dollars’ worth of copper wiring while minimizing waste during set-up and maintaining integrity.
Education
M.A. - Psychology
University of Arizona Global Campus
04-2022
B.A. - Social and Criminal Justice
Ashford University
11-2014
A.A.S. - Drafting and Design
Walters State Community College
12-2010
Skills
- Microsoft Office
- Military Training
- Team Player
- Critical Thinking
- Attention to Detail
- Leadership Skills
- Clean Driving Record
- Quick Learner
- Behavioral Counselor
- Forklift Certified
Timeline
Delivery Associate
Swift Pace Logistics
07.2025 - Current
Probation Officer
Tennessee Department Of Corrections
06.2022 - 06.2025
Family Development Specialist
Health Connect America
10.2019 - 03.2022
Department Manager of Sporting Goods/Gun Barn
Rural King
02.2019 - 10.2019
Social Worker
State of TN Dept. of Children’s Services
03.2016 - 01.2019
Correction Officer
Grainger County Sheriff’s Department
05.2015 - 03.2016
Detail Manager
Rusty Wallace Toyota of Morristown
03.2014 - 05.2015
Car Detailer
East Tennessee Nissan of Morristown
09.2013 - 03.2014
Armed Security Officer
Murray Guard/ Tennessee Valley Authorities
04.2012 - 01.2013
CTC Head Operator
Sam Dong
05.2011 - 04.2012
M.A. - Psychology
University of Arizona Global Campus
B.A. - Social and Criminal Justice
Ashford University
A.A.S. - Drafting and Design
Walters State Community College