Summary
Overview
Work History
Education
Skills
Timeline
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Richard Introne

Desert Hills,AZ

Summary

Proven leader and efficient problem-solver, adept in time management and customer service, with a track record of reducing downtime and enhancing shipment efficiency at Benjamin Moore. Demonstrated ability to build strong customer relationships and lead teams in high-stakes environments, ensuring seamless operations and quality control. Maintains a commitment to excellence, with a notable achievement of maintaining 100% equipment accountability in the US Army.

Overview

46
46
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
09.2019 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Certified operator of reach truck, counter balance forklift and electric pallet jack.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Freight Associate

Home Depot
11.2017 - 08.2019
  • Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
  • Strengthened relationships with carriers, maintaining open lines of communication for smooth operations.
  • Supported the development of new hires through mentoring and sharing best practices in freight operations.
  • Checked readiness of delivery docks and alerted management of incoming shipments.

Lead Production Operator

Benjamin Moore
01.2000 - 09.2016
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Achieved consistent on-time delivery of products by effectively managing schedules and resources.
  • Oversaw quality control processes, maintaining high standards while minimizing product defects or rework requirements.
  • Coordinated with vendors to negotiate contracts for raw materials, reducing overall expenses without compromising quality or availability.

Starch and Baler

Georgia-Pacific
06.1994 - 01.2000
  • Promoted a clean work environment by routinely clearing debris from balers and surrounding areas.
  • Demonstrated adaptability, quickly learning new machinery specifications as needed for diverse baling applications.
  • Assisted with equipment set-up prior to operation and cleaning.
  • Operated forklift and freight handling equipment.

Combat Engineer

US Army
10.1978 - 12.1994
  • Placed explosives and performed mine-sweeping activities on land.
  • Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
  • Maintained 100% accountability of assigned equipment worth more than $500,000.
  • Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.

Education

Associate in Engineering Technology - Engineering (Pre-Engineering)

Northwestern University
Fort Polk, LA
07.1980

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service

Timeline

Sales Associate

Lowes Home Improvment
09.2019 - 06.2024

Freight Associate

Home Depot
11.2017 - 08.2019

Lead Production Operator

Benjamin Moore
01.2000 - 09.2016

Starch and Baler

Georgia-Pacific
06.1994 - 01.2000

Combat Engineer

US Army
10.1978 - 12.1994

Associate in Engineering Technology - Engineering (Pre-Engineering)

Northwestern University

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Richard Introne