Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Richard Jackson

Lee's Summit,MO

Summary

Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 30+ years of related experience.

Overview

30
30
years of professional experience

Work History

Fixed Operations Director

Jay Wolfe Honda
08.1996 - 12.2023
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
  • Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
  • Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
  • Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
  • Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

High School Diploma -

Hickman Mills High
Kansas City, MO
05.1983

Skills

  • Setting goals
  • Teamwork and Collaboration
  • Customer Service
  • Inventory Tracking and Management
  • Staff Development
  • Operational Efficiency
  • Revenue Generation
  • Performance Evaluations

Accomplishments

  • Supervised a team of 50 staff members.
  • Used Microsoft Excel to develop payplans and track tech performance.

Timeline

Fixed Operations Director

Jay Wolfe Honda
08.1996 - 12.2023

High School Diploma -

Hickman Mills High

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Richard Jackson