Richard Jezowicz
Pittsburgh,PA
Summary
Reliable and Involved Sales Lead recognized for outstanding merchandising skills and work comradery/synergy. Successful in expanded leadership roles and strategic development.
Overview
12
12
years of professional experience
Work History
Sales Lead
REI Co-op
03.2018 - 10.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Outfitted customers based off destinations/activities
- On occasion assisted bicycle shop with repairs
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Bicycle Technician
Iron City Bikes
04.2015 - 03.2018
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
- Aligned wheels and installed and adjusted brakes and brake pads.
- Helped customers select bicycles to fit body size and intended bicycle uses.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Handled estimation of parts, bike and component repairs and replacements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Screen Printer
Ink Division
03.2012 - 10.2014
- Prepared, mixed and loaded screen ink.
- Received and examined work orders to determine printing times, ink and material quantities.
- Cleaned, adjusted and repaired screen printing machines.
- Performed quality checks and dried, folded and packed completed articles.
- Maintained relationships with clients through punctuality and excellent customer service.
- Set up 3 printing machines daily and maintaining functional and clean workspace.
- Inspected products to identify quality issues such as defects or discoloration.
- Prepared new color formulations and accurately replicated colors.
- Monitored equipment operation and adjusted controls to meet specified heat, tension and speed requirements.
Education
High School Diploma -
Pittsburgh Carrick High School
Pittsburgh, PA06.2012
Skills
- Merchandise Flow
- Stockroom Management
- Customer Retention
- Sales Promotions
- Relationship Building
- Staff Supervision
- Loss Prevention
- Teamwork and Collaboration
- Positive Customer Experience
- Retail Store Operations
- Persistent and Resilient
- Product Recommendations
- Goal-Oriented
Timeline
Sales Lead
REI Co-op
03.2018 - 10.2023
Bicycle Technician
Iron City Bikes
04.2015 - 03.2018
Screen Printer
Ink Division
03.2012 - 10.2014
High School Diploma -
Pittsburgh Carrick High School
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