Richard Lane
Pittsburgh,PA
Summary
High-achieving account manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring several years' experience to challenging new position with industry-leading team.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
Firewater Response LLC
Pittsburgh, PA
10.2018 - 10.2024
- Managed key account relationships, ensuring customer loyalty and retention.
- Contributed significant growth to the business through acquiring numerous significant accounts (UPMC, AHN, Penn Health System, Independence Health System, JLL, Horizon Property, Piatt Companies, Newmark, McKnight, Cushman & Wakefield and more).
- Consistently exceeded sales goals.
- Conducted regular meetings with clients to tailor our services to their needs.
- Provided on-call emergency services for after-hours losses.
Business Development Specialist
Duckstein Restoration And Contracting
Pittsburgh, PA
03.2014 - 10.2018
- Identified, evaluated, and pursued new business opportunities to expand corporate reach throughout insurance companies, agents and adjusters.
- Achieved preferred restoration vendor status with Nationwide Insurance, earning the Blue Hammer Award for the Northeast US Region.
- Recognized for exceeding sales goals and handling more claims than any other contractor in the country.
Sales AssociateS
Restoration Management Services
Pittsburgh, PA
09.2012 - 03.2014
- Expanded business growth through cold calling insurance companies, agents and adjusters.
- Enforced Quality Control to reenforce customer satisfaction.
- Consistently met and exceeded sales goals.
Vice President - Operations & Business Development
CRDN of Western PA (Owl Cleaners)
Warrendale, PA
07.2005 - 09.2012
- Handled all aspects of restoration dry cleaning from 24-hour emergency response to inventory management, estimate writing, billing, accounts receivable/payable and scheduling deliveries.
- Expanded business through securing new clients.
- Named Salesman of the Year for all CRDN Worldwide in 2007.
Skills
- Customer Relationship Management
- Contract Negotiation and Administration
- B2B Sales Strategy
- Key Account Development and Growth
- Exceptional Customer Service
- Leadership and Team Management
Affiliations
- BOMA Pittsburgh
- NAIOP Pittsburgh
- Allegheny County Emergency Management
- Pittsburgh Business Exchange
- Allegheny Fire Chiefs Association
- Salesman of the Year for CRDN Worldwide
- Blue Hammer Award Recipient
Timeline
Senior Account Manager
Firewater Response LLC
10.2018 - 10.2024
Business Development Specialist
Duckstein Restoration And Contracting
03.2014 - 10.2018
Sales AssociateS
Restoration Management Services
09.2012 - 03.2014
Vice President - Operations & Business Development
CRDN of Western PA (Owl Cleaners)
07.2005 - 09.2012
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